IT Support Specialist

Rose-Paving-LL; Villa Park (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Rose-Paving-LL is seeking an onsite IT support resource in Villa Park, IL to ensure smooth day-to-day operations. You will work with IT leadership and staff to support Windows workstations, Office 365, Teams, printers, and our Dynamics 365 Sales CRM solution.

You will serve as the first point of contact via SolarWinds Service Desk, troubleshoot hardware/software/network issues, manage user access in Dynamics 365 Sales CRM, assist with onboarding and asset lifecycle, and collaborate with remote

Qualifications

• 2+ years of experience in IT Helpdesk or Support.
• Excellent customer service with a user-first mindset.
• Strong troubleshooting for Windows 10/11, Office 365, Teams, printers, and basic networking.
• Familiarity with SolarWinds or similar ticketing systems.

Responsibilities

• Serve as the first point of contact for technical support requests via SolarWinds Service Desk.
• Provide support for Windows 10/11 workstations, Microsoft Surface laptops, HP printers, Microsoft Teams VOIP phones, and business software.
• Troubleshoot and escalate hardware, software, and network issues as needed using GoTo Resolve RMM tools.
• Support user access, permission management, and issue resolution in Dynamics 365 Sales CRM, including CPQ modules.
• Set up and configure new employee hardware and software; maintain asset inventory and lifecycle management.

Skills

Customer service

Troubleshooting

Independent work

Documentation

Communication

Tools

GoTo Resolve

SolarWinds

Dynamics 365 Sales CRM

Job description

As the primary onsite IT support resource, you’ll work closely with remote IT leadership and IT staff (including a Security Analyst, Sr. Network Engineer, Systems Administrators, and Dynamics 365 CRM Engineer) to ensure smooth day-to-day operations. You’ll also play a key role in supporting our Microsoft Dynamics 365 Sales CRM platform, which powers a large portion of our business operations.Key ResponsibilitiesServe as the first point of contact for technical support requests via SolarWinds Service DeskProvide support for Windows 10/11 workstations, Microsoft Surface laptops, HP printers, Microsoft Teams VoIP phones, and business softwareTroubleshoot and escalate hardware, software, and network issues as needed using GoTo Resolve RMM toolsSupport user access, permission management, and issue resolution in Dynamics 365 Sales CRM, including modules like: - Experlogix CPQ - Accounts, Leads, Opportunities, Jobs, and SchedulingSetup and configure new employee hardware and softwareMaintain asset inventory and participate in lifecycle management of devices and accessoriesCollaborate with remote IT staff to implement solutions and enforce IT standardsAssist with basic onboarding/offboarding tasks including provisioning and deprovisioning accountsRequired Qualifications2+ years of experience in an IT Helpdesk or Support roleExcellent customer service skills with a 150% user-first mindsetStrong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and basic networkingFamiliarity with RMM tools (GoTo Resolve preferred) and ticketing systems (SolarWinds or similar)Willingness to learn and support Microsoft Dynamics 365 Sales CRMSelf-starter with the maturity to work independently while collaborating remotelyStrong documentation and communication skillsPreferred QualificationsCompTIA A+ certification or other relevant IT support certificationsExperience supporting Microsoft Dynamics 365, especially Sales or CPQ modulesBasic understanding of IT asset management and imaging/deployment toolsExperience working in a distributed, multi-site organization