IT Support Specialist

Studdy Lab; United States; Remote; USD 4,500 - 6,400; Full time

Benefits offered by this job

Health insurance for you and family

Learning budget for courses and certs

Performance incentives on top of fixed

Job summary

Studdy Lab is hiring for a fully remote IT support role based in India. You will set up laptops and access for new joiners, troubleshoot hardware, software and network issues, and manage devices and licences while documenting fixes. Strong English is required and basic French (A2) is needed before visa processing.

Enjoy a learning budget and family health coverage when you join. Join a distributed team and help keep Studdy's operations smooth from anywhere in India.

Qualifications

• Excellent English communication, spoken and written.
• Basic French (A2) required before visa application.
• 1+ years in IT support or helpdesk.
• Patient and clear with non-technical colleagues.

Responsibilities

• Set up laptops, accounts and access for new joiners.
• Solve hardware, software and network issues.
• Manage devices, licences and security basics.
• Document fixes and common how-tos.

Skills

English proficiency

French (A2)

IT support experience

Clear communication

Tools

Google Workspace

macOS

Windows

Job description

Keep Studdy's team productive: laptops, accounts, access, networks and the everyday tech that makes work flow. This role is fully remote (work from home) anywhere in India.

When tech just works, the whole team moves faster.

Requirements:

Excellent English communication, spoken and written.

Basic French: an A2 French certificate is required before your visa application. You can learn it after you are selected, with any provider you choose.

1+ years in IT support or helpdesk

Comfortable with Google Workspace, macOS and Windows

Patient and clear with non-technical colleagues

Responsibilities:

Set up laptops, accounts and access for new joiners

Solve hardware, software and network issues

Manage devices, licences and security basics

Document fixes and common how-tos

Benefits:

Health insurance for you and your family

Performance incentives on top of fixed pay

Learning budget for courses and certifications

Free Studdy subscription for your family

Studdy never charges candidates any fee.