IT Support Specialist

WLS Companies; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

WLS Stamping in the United States is seeking an hands-on IT Support Specialist to keep systems, network, and users running smoothly across multiple plant locations. The role requires physically setting up hardware, deploying devices, and assisting with ERP/MRP applications on the shop floor.

You will split time between sites, handle help desk tickets, configure printers and network devices, and coordinate with engineering and maintenance to minimize downtime while adhering to safety and PPE

Qualifications

• 3–5 years IT support or help desk experience.
• Working knowledge of Windows desktop environments, Active Directory and Microsoft 365.
• Experience troubleshooting network fundamentals (switches, routers, VPN, TCP/IP).
• Willingness to travel between plant locations and perform physical setup tasks.
• Experience in manufacturing or industrial environments and ERP/MRP systems.

Responsibilities

• Serve as primary IT support across assigned plant locations; troubleshoot hardware, software, printing, and connectivity.
• Respond to help desk tickets promptly and prioritize by urgency and production impact.
• Provide end-user training on standard software tools and IT best practices.
• Set up and deploy desktops, laptops, tablets, scanners, and peripherals for new hires.
• Troubleshoot network connectivity, administer user accounts, and support ERP/MRP systems.

Skills

IT support

Help desk

Network troubleshooting

Windows environments

Active Directory

Microsoft 365

ERP/MRP systems

Communication

Travel readiness

Tools

Microsoft 365 admin console

Active Directory admin tools

ERP/MRP software

Job description

About WLS Stamping

WLS Stamping is a metal stamping and fabrication company operating multiple manufacturing plants. We're looking for a hands-on IT Support Specialist to keep our systems, network, and end users running smoothly across our facilities.

We're seeking an IT Support Specialist to provide on-site technology support across multiple plant locations. This role is the front line for help desk requests, physical IT setup, and network/system troubleshooting — you'll be the person people call when a workstation won't boot, a printer won't connect, or a plant's network drops. You'll split your time between locations (travel between sites required), working independently to keep each plant's IT running with minimal downtime.

Requirements

Help Desk & End User Support

• Serve as the primary point of contact for IT support requests across assigned plant locations; troubleshoot hardware, software, printing, and connectivity issues
• Respond to and resolve help desk tickets in a timely manner, prioritizing based on urgency and production impact
• Provide support to office staff, production supervisors, and plant floor personnel
• Provide basic training to end users on standard software tools and IT best practices

Physical IT Set up & Hardware

• Set up, image, and deploy desktops, laptops, tablets, handheld scanners, and mobile devices for new hires and equipment refreshes
• Install and configure printers, monitors, docking stations, and other peripherals
• Run and terminate network cabling, and install/configure network switches, wireless access points, and related hardware as needed
• Maintain an accurate inventory of IT assets across all supported plants

Network & System Support

• Troubleshoot network connectivity issues (wired and wireless) across plant locations
• Monitor network and system performance; escalare and resolve outages affecting production or office operations
• Administer user accounts, permissions, and access (Active Directory / Microsoft 365 or equivalent)
• Support business applications used across plants, including ERP/MRP systems for production scheduling, inventory, and quality
• Assist with coordinating connectivity for shop-floor systems (production equipment networking, data collection terminals) in partnership with engineering/maintenance teams
• Apply security patches and updates; follow IT security policies and procedures across all sites

Qualifications

• 3–5 years of experience in IT support, help desk, or a similar technical support role preferred.
• Working knowledge of Windows desktop environments, Active Directory, and Microsoft 365
• Experience troubleshooting network fundamentals (switches, routers, Wi‑Fi, VPN, basic TCP/IP)
• Comfortable performing physical setup work: running cable, mounting equipment, deploying hardware
• Valid driver's license and willingness to travel regularly between plant locations
• Strong troubleshooting skills and ability to prioritize across multiple sites and competing requests
• Ability to work independently with minimal on‑site supervision
• Good communication skills, with the ability to explain technical issues clearly to non-technical staff
• Experience in a manufacturing, metal fabrication, or industrial environment
• Experience supporting ERP/MRP systems
• Familiarity with shop-floor/OT networking considerations

Work Environment & Physical Requirements

• Regular travel between multiple plant locations Highland Heights ( home location), and Cleveland.
• Time split between office environments and active production floor areas
• Must be comfortable wearing required PPE when on the production floor
• Ability to lift and carry IT equipment (up to 40 lbs) and perform physical setup tasks (cabling, mounting, moving equipment)
• Exposure to machinery noise and industrial environments while on plant floors