IT Support Specialist

Socket.dev; Highland Heights (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

WLS Stamping in Ohio is seeking a hands-on IT Support Specialist to keep plant networks, workstations, and printers running smoothly across multiple sites. You will be the first line of support for end users and will split time between facilities to minimize downtime.

The role covers on-site hardware deployment, inventory management, and basic training for staff, with emphasis on rapid response, clear communication, and adherence to security policies in a manufacturing environment.

Qualifications

• 3–5 years in IT support or a similar role.
• Experience with Windows desktops, AD, and M365.
• Strong network troubleshooting (LAN, Wi‑Fi, VPN).
• Able to perform physical setup tasks and cabling.
• Willing to travel between plant locations regularly.

Responsibilities

• Serve as primary IT support contact across assigned plant locations.
• Set up and image desktops, laptops, tablets and peripherals.
• Troubleshoot network connectivity and system outages.
• Manage user accounts and access (AD / M365).
• Coordinate connectivity for shop-floor systems with engineering/maintenance.

Skills

Windows desktop

Active Directory

Microsoft 365

Network troubleshooting

End-user training

Tools

ERP/MRP systems

VPN configuration

Printers & peripherals setup

Switches/WAPs

Job description

About WLS Stamping

WLS Stamping is a metal stamping and fabrication company operating multiple manufacturing plants. We're looking for a hands-on IT Support Specialist to keep our systems, network, and end users running smoothly across our facilities.

We're seeking an IT Support Specialist to provide on-site technology support across multiple plant locations. This role is the front line for help desk requests, physical IT setup, and network/system troubleshooting — you'll be the person people call when a workstation won't boot, a printer won't connect, or a plant's network drops. You'll split your time between locations (travel between sites required), working independently to keep each plant's IT running with minimal downtime.

Requirements

Help Desk & End User Support

• Serve as the primary point of contact for IT support requests across assigned plant locations; troubleshoot hardware, software, printing, and connectivity issues
• Respond to and resolve help desk tickets in a timely manner, prioritizing based on urgency and production impact
• Provide support to office staff, production supervisors, and plant floor personnel
• Provide basic training to end users on standard software tools and IT best practices

Physical IT Set up & Hardware

• Set up, image, and deploy desktops, laptops, tablets, handheld scanners, and mobile devices for new hires and equipment refreshes
• Install and configure printers, monitors, docking stations, and other peripherals
• Run and terminate network cabling, and install/configure network switches, wireless access points, and related hardware as needed
• Maintain an accurate inventory of IT assets across all supported plants

Network & System Support

• Troubleshoot network connectivity issues (wired and wireless) across plant locations
• Monitor network and system performance; escalation and resolve outages affecting production or office operations
• Administer user accounts, permissions, and access (Active Directory / Microsoft 365 or equivalent)
• Support business applications used across plants, including ERP/MRP systems for production scheduling, inventory, and quality
• Assist with coordinating connectivity for shop-floor systems (production equipment networking, data collection terminals) in partnership with engineering/maintenance teams
• Apply security patches and updates; follow IT security policies and procedures across all sites

Qualifications:

• 3–5 years of experience in IT support, help desk, or a similar technical support role preferred.
• Working knowledge of Windows desktop environments, Active Directory, and Microsoft 365
• Experience troubleshooting network fundamentals (switches, routers, Wi-Fi, VPN, basic TCP/IP)
• Comfortable performing physical setup work: running cable, mounting equipment, deploying hardware
• Valid driver's license and willingness to travel regularly between plant locations
• Strong troubleshooting skills and ability to prioritize across multiple sites and competing requests
• Ability to work independently with minimal on-site supervision
• Good communication skills, with the ability to explain technical issues clearly to non-technical staff
• Experience in a manufacturing, metal fabrication, or industrial environment
• Experience supporting ERP/MRP systems
• Familiarity with shop-floor/OT networking considerations

Work Environment & Physical Requirements

• Regular travel between multiple plant locations Highland Heights ( home location), and Cleveland.
• Time split between office environments and active production floor areas
• Must be comfortable wearing required PPE when on the production floor
• Ability to lift and carry IT equipment (up to 40 lbs) and perform physical setup tasks (cabling, mounting, moving equipment)
• Exposure to machinery noise and industrial environments while on plant floors