IT Support Specialist

Penn State University; United States; Remote; USD 50,000 - 61,000; Full time

Job summary

Une université prestigieuse aux États-Unis offre une opportunité dans le service à la clientèle avec un salaire pouvant atteindre 61 000 $. Les candidats bénéficieront d'une flexibilité de travail à distance et d'un ensemble complet d'avantages. Ce poste est idéal pour ceux qui souhaitent contribuer à un environnement collaboratif tout en développant leurs compétences professionnelles.

Benefits

Flexibilité de travail à distance

Rabais de 75 % sur les frais de scolarité pour les employés et leur famille

Assurances médicales, dentaires et vision

Qualifications

• Compétences exceptionnelles en service à la clientèle requises.
• Expérience précédente en service à la clientèle valorisée.
• Certificat GED ou diplôme d'études secondaires requis.

Responsibilities

• Répondre aux appels, support par chat et courriels pour un service à la clientèle exceptionnel.
• Résoudre les demandes des clients tout en suivant les incidents.
• Contribuer à la documentation et aux FAQ pour l'assistance utilisateur.

Skills

Service à la clientèle

Résolution de problèmes

Communication verbale

Communication écrite

Attention aux détails

Education

Diplôme d'études secondaires ou GED

Job description

Employer Industry: Higher Education

Why consider this job opportunity:
- Salary up to $61,000.00
- Flexible remote work options available within the United States
- Comprehensive benefits package, including medical, dental, and vision coverage
- Generous 75% tuition discount for employees and their eligible family members
- Opportunity to work in a collaborative team environment with daily communication
- Participation in ongoing projects and tasks for professional development

What to Expect (Job Responsibilities):
- Respond to phone calls, chat support, and email tickets to provide outstanding customer service
- Address and resolve customer inquiries while tracking incidents in the appropriate tools
- Contribute to documentation and frequently asked questions (FAQs) for user assistance
- Participate in projects and tasks as assigned by the management
- Maintain proactive communication with the team and managers in a remote work setting

What is Required (Qualifications):
- Demonstration of exceptional customer service skills
- Basic problem-solving abilities
- Strong verbal and written communication skills
- Attention to detail
- Minimum educational requirement: General Equivalency Diploma (GED) or High School Diploma

How to Stand Out (Preferred Qualifications):
- Previous relevant work experience in a customer service role is accepted in lieu of education

#HigherEducation #CustomerService #RemoteWork #CareerOpportunity #TuitionDiscount

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