IT Support Specialist

GoRev; Texas; Remote; USD 42,000 - 64,000; Full time

Job summary

GoRev, a healthcare-focused software development company, seeks an IT Support Specialist – Tier 1. This largely work-from-home role supports GoRev clients and staff across Linux and Windows environments.

You will document learned processes, engage with developers and customers, and participate in an On-Call rotation to handle after-hours requests. Responsibilities include front-end helpdesk support, ticket resolution, user training, and system documentation.

Qualifications

• 2–5 years of helpdesk support experience.
• Experience with Windows XP, 7, 8, 10 and Office.
• Strong troubleshooting and documentation abilities.
• Ability to work independently in a remote setup.

Responsibilities

• Front-End Helpdesk Support.
• Resolving Support Tickets.
• Help guiding and training new employees in ticketing systems and phone systems.
• Documentation of Processes and procedures.
• Documentation of EComms event tickets for Secops.
• Remotely assist users using desktop sharing software.
• Server health monitoring and upkeep.

Skills

Customer service

Linux

Windows

SQL

Analytical skills

Communication skills

Education

Tools

Ticketing system

Desktop sharing software

Job description

Venture is a software development company specializing in the healthcare industry. We are comprised of a small, tight-knit team that has developed software together exclusively for 10 years. We embrace new technology and strive for excellence. We are determined to be the best at what we do. Our flagship product, GoRev, is a full-featured Health Information/Laboratory Information system.

Responsibilities of the IT Support Specialist – Tier 1:

This is largely a work from home position, who’s number one responsibility will be to provide technical support to all GoRev clients and staff. A candidate must be well-spoken, willing to learn a proprietary software program, while competently documenting learned processes. Utilizing our phone and ticketing system, you will be required to interact with developers and customers directly while providing outstanding customer support. This position works in both Linux and Microsoft environments. A strong understanding of basic networking and customer support troubleshooting is a must. This is position requires being in an “On-Call” rotation with the other support agents. “On-Call” being a week-long obligation that answers all after-hour calls and requests.

Responsibilities

• Front-End Helpdesk Support
• Resolving Support Tickets
• Help guiding and training new employees in ticketing, phone system, and/or other helpdesk related items
• Documentation of Processes
• Documentation of EComms event ticket for Secops
• Remotely assist users in various locations using desktop sharing software.
• Server health monitoring and upkeep

Required Skills:

• Self–motivated, with excellent customer service skills
• Strong technical knowledge of Linux, Window’s, and SQL
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills with outstanding attention to detail
• Ability to write clear and concise documentation and notes
• Ability to work in a fast-paced environment and meet aggressive deadlines focusing on quality, compliance, and attention to detail
• Ability to occasionally work evenings and weekends

Qualifications / Requirements

• 2 – 5 years helpdesk support experience
• Experience with Windows XP, 7, 8, 10 and Office