IT Support Specialist

Everglade Works; Seattle (WA); Remote; USD 55,104 - 75,768; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Generous PTO & Paid Holidays

401(k) with Company Match

Home Office Stipend

Professional Growth Opportunities

Job summary

A forward-thinking tech-driven company is seeking a Remote IT Support Specialist who will provide top-notch technical support to customers and internal teams. Candidates should possess at least 2 years of IT support experience and be proficient with various operating systems and IT tools. This position offers competitive pay ranging from $40 to $55 per hour, along with flexible scheduling and comprehensive benefits including health insurance and a 401(k) plan. Join us and make an impact in the IT industry!

Qualifications

• At least 2 years in IT support, technical support, or help desk roles.
• Proficiency with Windows, macOS, and Linux systems.
• Ability to troubleshoot and resolve technical issues efficiently.

Responsibilities

• Provide technical support to customers and internal teams.
• Diagnose and resolve various IT issues.
• Monitor and optimize system performance for seamless IT operations.

Skills

Technical support experience

Strong communication skills

Problem-solving skills

Customer-first mindset

Education

IT certifications (CompTIA A+, Network+)

Tools

Windows

macOS

Linux

VPNs

Job description

Join Everglade Works Where IT Support Meets Innovation!

Are you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At Everglade Works, we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team!

Position: Remote IT Support Specialist

• Location: Remote (USA-based candidates only)
• Pay: $40 - $55 per hour
• Employment Type: Full-Time / Part-Time (Flexible Scheduling Available)

What you'll do:

• Provide top‑note technical support — Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools.
• Diagnose and resolve IT issues — Identify problems, implement solutions, and elevate complex issues when necessary.
• Maintain system efficiency — Monitor and optimize system performance, ensuring seamless IT operations.
• Set up and configure devices — Support end‑users with workstation setups, software installations, and updates.
• Security & Compliance — Ensure cybersecurity best practices and compliance with company policies.
• Documentation & Reporting — Maintain accurate records of support tickets, troubleshooting steps, and resolutions.
• Collaborate with IT teams — Work closely with engineers and developers to enhance IT infrastructure and provide user‑friendly solutions.
• Stay ahead of technology trends — Participate in training sessions and stay up to date with the latest IT developments.

What we are looking for:

• Experience: At least 2+ years in IT support, technical support, or help desk roles.
• Technical Expertise: Proficiency with Windows, macOS, Linux, cloud‑based platforms, and enterprise IT systems.
• Networking Knowledge: Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools.
• Problem‑Solving Skills: Ability to troubleshoot and resolve technical issues efficiently.
• Customer Service Excellence: Strong communication skills and a customer‑first mindset.
• Certifications (Preferred but Not Required): CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
• U.S. Residency Requirement: This role is open to U.S.-based candidates only due to compliance and security regulations.

Why join Everglade Works?

• Competitive Pay: Earn $40 - $55 per hour based on experience and expertise.
• Flexible Work Schedule: Choose full‑time or part‑time options that fit your lifestyle.
• Comprehensive Benefits: Health, dental, vision, and life insurance for full‑time employees.
• Generous PTO & Paid Holidays: Because work‑life balance matters.
• 401(k) with Company Match: Secure your future with our retirement plan.
• Professional Growth Opportunities: Training, certifications, and career advancement programs.
• Cutting-Edge Technology: Work with the latest IT tools and innovative solutions.
• Collaborative & Inclusive Culture: Be part of a team that values diversity, teamwork, and creativity.
• Home Office Stipend: We support your remote work setup.

How to apply:

Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you!

Join us in shaping the future of IT support. Apply today!