IT Support Specialist

Pilatus Flugzeugwerke AG; Sarasota (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) retirement plan matching

Job summary

Pilatus Aircraft USA Ltd. is launching a new PC-12 final assembly operation in Sarasota, Florida, and is seeking a hands-on IT Support Specialist to provide reliable local support and deploy the site's IT environment.

You will become the on-site contact for IT incidents and work closely with Pilatus IT teams in the US and Switzerland. Applicants will complete advanced, hands-on training during the first nine months, with international and domestic travel required.

Qualifications

• Education or vocational training in Information Technology or related field.
• Three or more years of relevant IT support or site-support experience.
• Strong working knowledge of Windows devices, Microsoft 365, printers, mobile devices and basic LAN/Wi-Fi troubleshooting.
• Experience with user-account administration, access management, endpoint deployment, asset management and IT service-management processes.
• Ability to troubleshoot systematically, document solutions clearly and determine when escalation is required.
• Strong service orientation, communication skills and the ability to support employees with different levels of technical knowledge.

Responsibilities

• Serve as the primary on-site contact for Sarasota IT incidents, service requests and user questions, providing responsive first- and second-level support.
• Diagnose and resolve hardware, software, printing, mobile-device, network, Wi-Fi and connectivity issues; escalate complex incidents to the US or Swiss IT teams.
• Install, configure, deploy and support laptops, workstations, mobile devices, printers, meeting-room technology and production-floor IT equipment.
• Support Microsoft 365, Windows applications, Teamcenter, shop-floor tools and other approved business systems within the assigned support scope.
• Coordinate user onboarding, transfers and offboarding, including accounts, access rights, equipment and required approvals in accordance with internal policies.
• Support the setup, commissioning and growth of the Sarasota IT environment, coordinating infrastructure, cabling, network and vendor activities with central IT.

Skills

Windows troubleshooting

Microsoft 365

Printer support

LAN/Wi-Fi troubleshooting

User account administration

Access management

Endpoint deployment

IT service management

Communication skills

Education

Education in Information Technology or related field

Tools

Teamcenter

Job description

Be part of the operations team for our first US aircraft assembly line for Pilatus.
Pilatus Aircraft USA Ltd. is launching a new PC-12 final assembly operation in Sarasota, Florida. To establish this operation successfully, we are seeking a hands-on IT Support Specialist to provide reliable local support, help deploy the site's IT environment and connect Sarasota effectively with the established IT organizations in the US and Switzerland.
The successful candidate will complete advanced, hands-on training within the established Pilatus IT organizations in Stans, Switzerland and Broomfield, Colorado. Training assignments will be completed during the initial 9 months of employment and will require international and domestic travel.

• Serve as the primary on-site contact for Sarasota IT incidents, service requests and user questions, providing responsive first- and second-level support.
• Diagnose and resolve hardware, software, printing, mobile-device, network, Wi-Fi and connectivity issues; elevate complex incidents to the appropriate US or Swiss IT teams.
• Install, configure, deploy and support laptops, workstations, mobile devices, printers, meeting-room technology and production-floor IT equipment.
• Support Microsoft 365, Windows applications, Teamcenter, shop-floor tools and other approved business systems within the assigned support scope.
• Coordinate user onboarding, transfers and offboarding, including accounts, access rights, equipment and required approvals in accordance with internal policies.
• Support the setup, commissioning and growth of the Sarasota IT environment, coordinating infrastructure, cabling, network and vendor activities with central IT.

• Education or vocational training in Information Technology, Computer Systems or a related field; equivalent relevant professional experience may be considered.
• Three or more years of relevant IT support, desktop support or site-support experience.
• Strong working knowledge of Windows devices, Microsoft 365, common workplace applications, printers, mobile devices and basic LAN/Wi-Fi troubleshooting.
• Experience with user-account administration, access management, endpoint deployment, asset management and IT service-management processes.
• Ability to troubleshoot systematically, document solutions clearly and determine when escalation is required.
• Strong service orientation, communication skills and the ability to support employees with different levels of technical knowledge.

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
• Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year
• The hiring range is $60, 000 - $70, 000 per year. Pay rate to be determined based on a combination of factors including, but not limited to relevant skills & experience, education, job location, internal equity, and alignment with market data