Aircraft IT Support Specialist - Onsite & Global Training

Pilatus Flugzeugwerke AG; Sarasota (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) retirement plan matching

Job summary

Pilatus Aircraft USA Ltd. is launching a new PC-12 final assembly operation in Sarasota, Florida, and is seeking a hands-on IT Support Specialist to provide reliable local support and deploy the site's IT environment.

You will become the on-site contact for IT incidents and work closely with Pilatus IT teams in the US and Switzerland. Applicants will complete advanced, hands-on training during the first nine months, with international and domestic travel required.

Qualifications

• Education or vocational training in Information Technology or related field.
• Three or more years of relevant IT support or site-support experience.
• Strong working knowledge of Windows devices, Microsoft 365, printers, mobile devices and basic LAN/Wi-Fi troubleshooting.
• Experience with user-account administration, access management, endpoint deployment, asset management and IT service-management processes.
• Ability to troubleshoot systematically, document solutions clearly and determine when escalation is required.
• Strong service orientation, communication skills and the ability to support employees with different levels of technical knowledge.

Responsibilities

• Serve as the primary on-site contact for Sarasota IT incidents, service requests and user questions, providing responsive first- and second-level support.
• Diagnose and resolve hardware, software, printing, mobile-device, network, Wi-Fi and connectivity issues; escalate complex incidents to the US or Swiss IT teams.
• Install, configure, deploy and support laptops, workstations, mobile devices, printers, meeting-room technology and production-floor IT equipment.
• Support Microsoft 365, Windows applications, Teamcenter, shop-floor tools and other approved business systems within the assigned support scope.
• Coordinate user onboarding, transfers and offboarding, including accounts, access rights, equipment and required approvals in accordance with internal policies.
• Support the setup, commissioning and growth of the Sarasota IT environment, coordinating infrastructure, cabling, network and vendor activities with central IT.

Skills

Windows troubleshooting

Microsoft 365

Printer support

LAN/Wi-Fi troubleshooting

User account administration

Access management

Endpoint deployment

IT service management

Communication skills

Education

Education in Information Technology or related field

Tools

Teamcenter

Job description

Pilatus Aircraft USA Ltd. is launching a new PC-12 final assembly operation in Sarasota, Florida, and is seeking a hands-on IT Support Specialist to provide reliable local support and deploy the site's IT environment.

You will become the on-site contact for IT incidents and work closely with Pilatus IT teams in the US and Switzerland. Applicants will complete advanced, hands-on training during the first nine months, with international and domestic travel required.