IT Help Desk Technician I

Internetwork Expert; San Jose (CA); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k with profit sharing

Education reimbursement

Flexible schedules

Education reimbursement

Job summary

BKF Engineers is looking for an IT Help Desk Technician I to join their San Jose team. This role involves providing technical support and maintaining the organization's technology infrastructure.

The ideal candidate will have 1-2 years of IT support experience, excellent communication skills, and a strong customer service orientation. The position offers a competitive hourly wage and an array of benefits including medical, dental, and paid time off.

Qualifications

• 1-2 years of experience in an IT support or help desk role.
• Familiarity with computer hardware, software, and networking.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document, track, and manage support requests in the ticketing system.

Skills

Communication skills

Problem-solving skills

Customer service orientation

Basic hardware knowledge

Education

Associate's degree in Information Technology

Tools

Windows OS

Microsoft Office

Job description

We are seeking an IT Help Desk Technician I to join our team at BKF Engineers!

This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization’s technology infrastructure.

Key Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and deploy computer systems, peripherals, and software applications.
• Assist users with application issues, and guide them in utilizing software effectively.
• Maintain inventory of IT equipment and ensure proper software licensing.
• Document, track, and manage support requests in the help desk ticketing system.
• Provide basic IT training to staff on new technologies.
• Collaborate with senior IT staff on the resolution of more complex issues.
• Assist with IT projects and initiatives as assigned.

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered.
• 1-2 years of experience in an IT support or help desk role.
• Basic knowledge of computer hardware, software, and networking.
• Familiarity with Windows OS and Microsoft Office applications.
• Excellent communication skills with a strong customer service orientation.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to work independently and within a team environment.
• Availability to work in the office and assist during emergencies or after hours as needed.
• Availability to travel to various office locations and other job sites as needed.

Physical Demands

Must be able to regularly talk, hear, and operate various IT devices. Occasional lifting of equipment up to 40 pounds may be required.

Work Conditions

The IT Help Desk Technician will primarily work in an office environment with frequent travel to other office locations to assist with technical support. Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades.

Compensation & Benefits

• The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly.
• Competitive salaries, profit sharing, and 401k.
• Medical, Dental, and Vision Benefits.
• Generous paid time off packages.
• 9 Paid Holidays.
• Flexible schedules.
• Education reimbursement, Paid annual dues for professional and societal organizations.
• BKF offers competitive and award-winning benefits and perks. To learn more.

BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.