Network Operations Engineer

Hub; United States; Hybrid; USD 77,000 - 121,000; Full time

Benefits offered by this job

Cash and equity compensation

Global team of engineers and partners

Office in Helsinki / remote within EU

Job summary

Verda, a Helsinki-based full-stack AI cloud company, is seeking a Network Operations Engineer to ensure reliability of our production network supporting AI workloads. You will work with Network Engineering, Data Center Operations, SRE and external providers to troubleshoot incidents, perform maintenance, and drive improvements at scale.

This hands-on role emphasizes observability, automation, and operational excellence.

Qualifications

• Experience operating production networks in data centers, cloud, or AI infra.
• Hands-on with network hardware and software upgrades.
• Experience with monitoring, alerting, and observability tools like Grafana.
• Experience handling production incidents and on-call rotations.
• Strong troubleshooting and decision-making under pressure.

Responsibilities

• Improve dashboards and telemetry to detect issues early.
• Troubleshoot production incidents and restore services.
• Plan and execute maintenance with minimal disruption.
• Coordinate with hardware vendors and ISPs on escalations.
• Ensure deployments meet operational standards.
• Develop runbooks and automate repetitive tasks.

Skills

Production networks

Network monitoring

Troubleshooting

Incident response

Automation

Documentation

On-call experience

Vendor coordination

Communication

Tools

Grafana

Network monitoring tools

NetBox

DCIM/IPAM

Job description

At Verda, we're building a full-stack AI cloud, covering everything from data centers and hardware to our own cloud platform that the world's leading AI teams use to do serious AI work. We strive to make a positive mark on the world through the infrastructure we build and give leading teams a service they can truly depend on. Headquartered in Helsinki, we operate globally with offices in London and San Francisco. Join Verda while it’s still being built - not once it’s finished.

Why Verda

• Cash and equity compensation along with local benefits.

• 40+ nationalities, with 6 different ones on the management team.

• A real chance to make an impact and work alongside world class engineers, researchers, and partners across the global AI ecosystem.

As a Network Operations Engineer, you will ensure the reliability and operational readiness of Verda's production network supporting AI workloads. Working closely with Network Engineering, Data Center Operations, SRE teams, and external providers, you will troubleshoot incidents, execute maintenance, and drive improvements that keep our infrastructure running reliably at scale.

This is a hands-on role combining network operations, troubleshooting, observability, and automation, with a strong focus on operational excellence and continuous improvement.

Your responsibilities

• Network monitoring and observability: Improve dashboards, alerting, and telemetry using tools such as Grafana to enable proactive issue detection and faster resolution.

• Incident response and recovery: Troubleshoot production incidents, restore services, conduct root cause analysis, and implement preventive improvements.

• Maintenance and lifecycle management: Plan and execute network maintenance, software upgrades, hardware replacements, and recovery procedures while minimizing service disruption.

• Vendor coordination: Manage support cases, escalations, repairs, RMAs, and spare inventory in collaboration with hardware vendors, colocation providers, and ISPs.

• Operational readiness: Ensure new deployments meet operational standards, including monitoring, documentation, support coverage, and handover requirements.

• Automation and continuous improvement: Develop runbooks, automate repetitive tasks, and improve network reliability, operational efficiency, and disaster recovery capabilities.

Your key competencies

• Experience operating and troubleshooting production networks in data center, cloud, or AI infrastructure environments.

• Hands-on experience with network hardware, software upgrades, planned maintenance, and vendor support processes.

• Experience with network monitoring, alerting, and observability tools such as Grafana.

• Experience managing production incidents, participating in on-call rotations, and contributing to root cause analysis.

• Strong troubleshooting skills, sound technical judgment, and the ability to make decisions under pressure.

• Proactive and ownership-driven mindset, with a focus on automation, reliability, and continuous improvement.

• Strong communication and collaboration skills, with the ability to coordinate across engineering teams and external providers.

• Ability to work independently, manage priorities, and document operational processes clearly.

Nice to have

• Experience with routing protocols, including IGP and EGP.

• Scripting or programming experience, preferably Python, for network automation.

• Experience with network modeling and source-of-truth platforms such as NetBox (DCIM/IPAM).

Practicalities

• Location: Helsinki, Finland (3 days per week in the office) or Remote within the EU

• Employment type: Full-time and permanent