IT Support Technician

Renewal by Andersen; Tomball (TX); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Employee assistance program

Health savings account

Life insurance

Referral program

Vision insurance

Job summary

Renewal by Andersen is seeking a full-time IT Support Technician for our BORO Administration team. This on-site role offers a pay range of $19 to $24 per hour and reports to the IT Manager.

The position is indoors in a climate-controlled environment with benefits including an employee assistance program, a health savings account, life insurance, a referral program, and vision insurance. The role requires 1-year certificate or 3–6 months of related IT support experience, strong MS Office 365

Qualifications

• Minimum one-year certificate or 3–6 months of related IT support experience.
• Strong interpersonal, adaptability, sensitivity, dependability, communication, organizational, work standards, and follow-up skills.
• Proficient with Microsoft Office 365 including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.

Responsibilities

• Provide in-person and remote technical support to internal users and contract partners.
• Manage company assets and maintain accurate records in the asset management system.
• Install software on PCs, iPads, Android devices, and office equipment.
• Diagnose and resolve hardware and software issues across PCs, iOS, Android devices, and office equipment.
• Handle help desk requests through ticketing system, Teams, email, or phone while meeting KPI targets.
• Support organization-wide hardware and software rollouts.
• Create, update, and disable accounts and setup hardware/software during onboarding and offboarding.
• Complete special projects as assigned by the supervisor.
• Carry out other related duties as needed.

Skills

Interpersonal skills

Adaptability

Communication

Organizational skills

Follow-up skills

Education

One-year IT certificate

3–6 months IT support experience

Tools

Word

Excel

Outlook

PowerPoint

SharePoint

Teams

Job description

Requirements

Must have:

• We are looking for a candidate with a one-year certificate from a college or technical school, or three to six months of related experience and/or training, or an equivalent mix of education and experience.
• We need strong interpersonal, adaptability, sensitivity, dependability, communication, organizational, work standards, and follow-up skills.
• We require intermediate proficiency with Microsoft Office 365, including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
• Help desk experience of at least 1 year is preferred.
• Windows experience of at least 1 year is preferred.

Responsibilities:

• We provide in-person and remote technical support to internal users and contract partners.
• We manage company assets and maintain accurate records in our asset management system.
• We install software on PCs, iPads, Android devices, and office equipment.
• We diagnose and resolve hardware and software issues across PCs, iOS, Android devices, and office equipment.
• We handle help desk requests through our ticketing system, Microsoft Teams, email, or phone while meeting KPI targets.
• We support organization-wide hardware and software rollouts.
• We create, update, and disable accounts and set up hardware and software during onboarding and offboarding.
• We complete special projects as assigned by our supervisor.
• We carry out other related duties as needed.

Company:

We are hiring a full-time IT Support Technician for our BORO Administration team, reporting to the IT Manager. This is an in-person role with a pay range of $19 to $24 per hour. The position works indoors in a climate-controlled environment and offers benefits including an employee assistance program, health savings account, life insurance, a referral program, and vision insurance.