IT Support Specialist

Leoforce; Pocahontas (AR); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision

Life & disability insurance

401(k) plan

Job summary

Leoforce is seeking an experienced IT Support Specialist at a senior level to join our manufacturing operations. The role focuses on maintaining and improving information systems and delivering frontline IT support to staff, ensuring secure, up-to-date infrastructure and reliable services.

The ideal candidate has 5+ years in IT support, a bachelor's in information systems or computer science, strong problem-solving, and knowledge of Windows 10/11, Office 365, Exchange.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related field.
• 5+ years IT support experience, preferably in manufacturing.
• Strong knowledge of Windows 10/11, O365, and Exchange.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first-line IT support to staff, handling incidents and service requests.
• Maintain and administer Windows 10/11, iOS, Android, O365, and Exchange environments.
• Troubleshoot hardware and software issues including OS, networking devices, and printers.
• Perform routine system maintenance and user provisioning while ensuring data security.
• Develop IT policies and best practices to improve efficiency and security.
• Provide staff training and IT guidance as needed.
• Collaborate with IT and management on cost-effective tech solutions.
• Participate in IT projects for system upgrades and new implementations.

Skills

Communication skills

Problem solving

Team collaboration

Time management

Education

Bachelor's degree in Information Systems or Computer Science

Tools

O365

Exchange

ERP systems

Job description

IT Support Specialist

Experience: Senior Level

Salary: $35 - $39 per hour

Job Details

We are seeking a dynamic and experienced IT Support Specialist to join our team. This is a permanent position in the Manufacturing Industry. As an IT Support Specialist, you will be responsible for maintaining and improving our company's Information Systems and providing technical support to our staff. You will be the go-to person for all IT-related issues and will play a key role in ensuring our IT infrastructure is efficient, secure, and up-to-date. This role is ideal for someone who is passionate about technology, enjoys problem solving, and thrives in a fast-paced environment.

Responsibilities

• Provide first-line IT support to staff, responding to incidents and service requests in a timely and professional manner.
• Maintain and administer systems such as Windows 10/11, IOS, Android, O365, and Exchange.
• Troubleshoot hardware and software issues, including operating systems, networking devices, and printers.
• Perform regular system maintenance, including updating and installing new software, setting up new users, and ensuring the security of data and systems.
• Develop and implement IT policies and best practices to enhance operational efficiency and security.
• Provide training and assistance to staff on IT-related matters.
• Work closely with other IT staff and management to identify, recommend, develop, implement, and support cost-effective technology solutions.
• Participate in IT projects, including the planning and implementation of new systems or upgrades.

Qualifications

• A bachelor's degree in Information Systems, Computer Science, or a related field.
• A minimum of 5 years of experience in an IT support role, preferably in the Manufacturing Industry.
• Strong knowledge of Windows 10/11, IOS, Android, O365, and Exchange.
• Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues.
• Strong communication skills, with the ability to explain complex technical issues in a clear and understandable manner.
• Knowledge of IT protocols and standards, with a focus on security and data protection.
• Ability to work well in a team, as well as independently.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate will be an advantage.
• Experience with ERP systems, particularly in a manufacturing environment, is a plus.
• Must be able to participate in a rotating on-call schedule and occasional after-hours work.

A bit about us

Our client is a growing organization that works collaboratively with clients in the construction, government, manufacturing and more!

Why join us?

• Medical, dental & vision coverage
• Life & disability insurance
• 401(k) plan
• Exceptional company culture focused on safety, teamwork, and growth

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