IT Support Specialist

First-Liberty-Institute; Plano (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

First Liberty Institute, based in Plano, Texas, seeks an IT Support Specialist to maintain Mac-based environments (macOS/iOS) and AV systems while providing excellent user support. The role includes resolving issues in MS Office, Teams, and related apps, logging requests, and updating tickets for ongoing improvements.

Occasional travel up to 20% is required to support events and fundraising activities. The ideal candidate will communicate clearly, train end-users, and collaborate with

Qualifications

• Experience with MacOS and iOS devices.
• Experience with MS Office desktop and Office 365 cloud applications.
• Experience with AV sound and video systems.
• Ability to communicate clearly and professionally with end-users.
• Willingness to travel up to 20%
• Must agree with First Liberty’s Articles of Faith.

Responsibilities

• Provide IT support for Mac-based environment (macOS/iOS).
• Resolve issues with MS Office applications (Excel, PowerPoint, Word, Outlook).
• Support MS Teams phones and Teams app.
• Log service requests and update tickets.
• Maintain and update IT systems to improve efficiency.
• Train end-users on new technologies.

Skills

MacOS/iOS support

MS Office

MS Teams

End-user communication

Problem solving

Tools

Office 365

PowerPoint

Job description

First Liberty Institute is the largest legal organization in the nation dedicated exclusively to protecting religious freedom for all Americans. We believe that true religious liberty means recognizing the fundamental right of every individual—including all ages, races, genders, and faiths—to follow their conscience and to live according to their beliefs. Founded in 1997 and based in Plano, Texas, our legal team partners with elite volunteer attorneys across the country to secure religious freedom, from local matters to the Supreme Court, at no cost to our clients. For more information, please visit www.FirstLiberty.org.

Position Summary

First Liberty Institute’s IT Support Specialist provides IT/AV support related to computer and audio/video systems in an Apple Mac-based environment.

Responsibilities

IT

• Provide support for Mac-based environment, including macOS and iOS
• Resolve issues related to MS Office applications (Excel, PowerPoint, Word, Outlook, etc.)
• Provide support for MS Teams phones and Teams application
• Answer employee questions regarding computer systems software and hardware
• Gather and analyze date to diagnose problems with computer systems
• Change configurations, settings, and permissions to fix computer issues
• Install new software on computer systems
• Install and configure software and hardware components
• Log all service requests and update tickets as needed
• Update employees on status of their service requests
• Document IT support issues and their resolutions for future reference
• Carry out regular maintenance and updates of computer systems to improve efficiency
• Train end-users on how to set up and use new technologies
• Establish good relationships with all departments and colleagues to ensure clear communication channels
• Other duties as assigned

AV

• Set up and run online meetings and presentations for meetings and fundraising events
• AV sound and video checks at fundraising events
• Test MS PowerPoint slide decks and make needed edits
• Run MS PowerPoint slide decks for the event show following an outlined flow of the show
• Interact with and manage onsite AV person/vendor
• Set up and breakdown of marketing banners and backdrops

Requirements

• Must agree with and sign First Liberty’s Articles of Faith
• Experience with MacOS and iOS devices
• Experience with MS Office desktop and Office 365 cloud applications
• Experience with AV sound and video systems
• Ability to communicate clearly and professionally with end-users at all levels
• Listen actively, diagnose issues efficiently, and provide solutions with a service-first mindset
• Maintain a proactive approach to IT support, ensuring minimal downtime for end users
• Aility to take direction, then work independently
• Ability to work in a fast-paced environment
• Ability to travel 20%

Physical Requirements

• Intermittent periods of sitting at a desk and working on a computer
• Heavy walking, standing, crawling under desks/tables, stooping, reaching with hands and arms
• Lift up to 40-50 pounds without assistance