IT Support Specialist

SMB Team; Philadelphia (Philadelphia County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance 75%

Flexible vacation

Education budget

Team activities

401(k) with 3% match

Work from home option

Job summary

SMB Team in Philadelphia seeks an IT Support Specialist to provide internal technology support, manage device lifecycles, and handle provisioning/deprovisioning while contributing light project work and cost optimization.

WFH or in-office options are available. The role supports a rapidly-growing legal marketing and coaching business and offers a benefits-rich environment with opportunities for professional growth.

Qualifications

• Technical degree or certifications required.
• 0–2 years job experience in a technical role.
• Ability to learn technical platforms quickly and assist end users.
• Excellent communication and collaboration skills.
• Experience with the listed tech stack preferred.

Responsibilities

• Provide internal technical support for hardware, software, and accounts.
• Troubleshoot issues and escalate complex problems as needed.
• Maintain internal knowledge base of common issues and fixes.
• Manage device lifecycle and onboarding for new hires.
• Coordinate provisioning and deprovisioning of user access and licenses.
• Assist with software license cost optimization and audits.
• Support technology projects and maintain documentation.

Skills

Technical troubleshooting

Communication skills

Team collaboration

Learning quickly

Problem solving

Education

Technical degree or certifications

Tools

Lastpass

Hubspot

Asana

PandaDoc

Zoom

Slack

Toggl

Ninety

Google Workspace

Job description

SMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle management, and provisioning/deprovisioning in house while adding light technical project and cost-optimization capacity to the team.

An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.

Benefits

• BENEFITS – We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
• FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.
• EDUCATION – Team member education and learning budget on courses, events and books.
• FUN – Company activities, outings, and retreats.
• INVESTMENTS – 401(k) with a 3% Match.
• WORK STYLE – WFH or come to the office. The choice is yours!

The salary for this role is $50,000 - $60,000 annually based on experience.

Key Responsibilities

• 1. Internal Team Technical Support
• Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc…)
• Troubleshoot and resolve routine issues independently & elevate complex issues where needed
• Maintain a running internal knowledge base of common issues and fixes
• 2. Device Lifecycle & New-Hire Onboarding
• Order and track company devices and maintain an inventory log
• Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access
• Install and administer remote monitoring/support software on all company devices.
• 3. Provisioning & Deprovisioning
• Provision new employees according to their specific role
• Fully and promptly deprovision departing employees’ accounts, licenses, and device access
• 4. Software & License Cost Optimization
• Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses
• Recommend consolidations and cost savings
• 5. Technical Project & Admin Support
• Assist the technology team with system upgrades, rollouts, and projects as needed
• Maintain technology documentation and internal support resources
• Research and suggest solutions for organizational technology needs

Requirements

• Technical degree or certifications required
• 0-2 years job experience in a technical role
• Ability to quickly learn technical platforms; how they function and how end users must interact with them for best performance
• Exceptional creative problem solving skills; ability to diagnose, research, and troubleshoot new challenges independently
• Excellent communication skills (written & verbal) & ability to collaborate with team members with varying technical fluency
• Experience with our tech stack strongly preferred
• Lastpass
• Hubspot
• Asana
• PandaDoc
• Zoom
• Slack
• Toggl
• Ninety
• Google Workspace

Experience prospecting new software

Benefits

SMB Team is a rapidly-growing marketing agency and coaching business for lawyers. After four years of 300% year-over-year growth, we have quickly become one of the top brands in the legal industry.

Bottom Line: We change lives. Want proof? Read our Google My Business reviews.

There Are Three Parts To Our Business

Educational Brand: We currently run the most prominent talk show in the legal industry. Every week, we get hundreds of lawyers on our webinars by interviewing top thought leaders (as seen on our YouTube). The goal is to become THE source of education for lawyers.

Marketing Services: We offer a full suite of marketing services to our clients, including PPC, SEO, Website Design, Video, and Social Media management. Our goal is to scale our services business to over $15M in revenue in 2023.

Coaching Services: We have a rapidly-growing, Philadelphia-based coaching program for lawyers. In our first year, we built our coaching business into a multi-seven-figure business. Our program has been identified as the most comprehensive coaching program for attorneys, and we plan to double the size of our clients in the next year.

The SMB Team is an Equal Opportunity Employer. The policy of The SMB Team is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The SMB Team is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans