IT Support Specialist

Mega Sa; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Daily Pay

Flexible Scheduling/ Holiday Bonuses

Complimentary Coffee & Fountain Drinks

Employee exclusive rewards

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Personalized Career Growth

Job summary

Mega Sa is seeking an IT Support Specialist to assist with store and corporate technology, troubleshoot issues, and support day-to-day IT needs across locations.

You will help set up devices, manage email access, and coordinate with vendors while contributing to security and data protection practices. Travel to stores will be required as needed.

Qualifications

• Previous IT support or technical experience preferred.
• Basic understanding of networking, hardware, and software troubleshooting.
• Strong communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with Microsoft Office, Google Workspace, and POS systems is a plus.
• Strong problem-solving and organizational skills.
• Ability to sit, stand, bend, and lift equipment as needed.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Provide technical support for store and corporate team members
• Troubleshoot hardware, software, internet, and network issues
• Assist with setup and maintenance of computers, printers, POS systems, and mobile devices
• Support company email systems, passwords, and user access management
• Coordinate with third-party vendors and service providers
• Assist with system updates, software installations, and equipment maintenance
• Monitor and help maintain company security and data protection practices
• Support onboarding and setup for new employees and locations
• Document technical issues and resolutions
• Travel to store locations as needed for support and installations

Skills

Networking basics

Hardware troubleshooting

Software troubleshooting

Customer service

Effective communication

Tools

Microsoft Office

Google Workspace

POS systems

Job description

Description

As an IT Support Specialist you are responsible for supporting company technology systems, troubleshooting hardware and software issues, and assisting employees with day-to-day technical support. This role works closely with leadership, store teams, and vendors to ensure technology systems remain operational and efficient.

What You'll Do as an IT Support Specialist:

• Provide technical support for store and corporate team members
• Troubleshoot hardware, software, internet, and network issues
• Assist with setup and maintenance of computers, printers, POS systems, and mobile devices
• Support company email systems, passwords, and user access management
• Coordinate with third-party vendors and service providers
• Assist with system updates, software installations, and equipment maintenance
• Monitor and help maintain company security and data protection practices
• Support onboarding and setup for new employees and locations
• Document technical issues and resolutions
• Travel to store locations as needed for support and installations

What We're Looking For:

• Previous IT support or technical experience preferred
• Basic understanding of networking, hardware, and software troubleshooting
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience with Microsoft Office, Google Workspace, and POS systems is a plus
• Strong problem-solving and organizational skills
• Ability to sit, stand, bend, and lift equipment as needed
• Ability to lift up to 50 pounds occasionally

Why Mega Saver?

• Competitive Pay
• Get paid when you need it with Daily Pay
• Flexible Scheduling/ Holiday Bonuses
• Complimentary Coffee & Fountain Drinks
• Employee exclusive rewards
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Personalized Career Growth