IT Support Specialist

Brethren Village Retirement Community; Neffsville (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Life and disability insurance

Employer-funded retirement plan

Onsite gym and indoor pool

On-site child care with discounted Tu/

Job summary

Brethren Village Retirement Community is seeking an entry-level IT Support Specialist to support our Technology department and assist Residents' and Team Members' IT needs. The successful candidate will hold an associate or bachelor's degree in a related field or have at least 1 year of IT experience, and will contribute to hardware/software support and end-user training.

The role is full-time, on-site, with an emphasis on dependable attendance and the ability to work a day shift, with

Qualifications

• Associate's or Bachelor's degree in computer science, information technology, systems administration, IT security, or related field; vocational IT degree; IT certifications; OR at least 1 year IT work experience.
• Ability to read and complete online training independently.
• Willingness to work on-site and support Residents and Team Members.
• Strong service orientation and ability to troubleshoot hardware/software issues.

Responsibilities

• Respond to IT-related requests and troubleshoot routine software/hardware issues.
• Set up and configure desktops, laptops, mobile devices, printers, apps, and related hardware.
• Provide training and guidance to end-users on Brethren Village computing systems.
• Complete IT-related projects and contribute to Technology department goals.

Skills

Dependability

Reading/training

Communication

Team collaboration

Safety awareness

HIPAA compliance

Client-service focus

Professional demeanor

Education

Associate's or Bachelor's degree in CS/IT/Systems Administration/IT Security or related field

Vocational IT degree

IT certifications

Job description

Brethren Village is seeking an entry-level IT Support Specialist to support our Technology department and our Residents' and Team Members' IT needs .

The successful candidate will possess an Associate’s or Bachelor’s degree in computer science, information technology, systems administration, IT security, or a related field; a vocational degree in an IT field; applicable IT certifications; OR at least 1 year of relevant, professional work experience in an IT field.

Brethren Village is home to 1,200 Residents and employs 480 dedicated Team Members. Our small Technology team supports both Residents and Team Members with respect to IT systems, software, and hardware.

The IT Support Specialist works collaboratively with Technology staff to support the goals and priorities of the Technology department and to provide exceptional service to end-users. The Support Specialist:

• responds in a timely manner to a variety of IT-related requests and questions, troubleshooting and effectively resolving routine software and hardware issues
• sets-up and configures desktop computers, laptops, mobile devices, printers, apps, and similar software and hardware
• provides training and guidance to end-users with respect to Brethren Village's computing systems
• completes IT-related projects

Work Schedule:

• Full-time, benefits-eligible : 40 hours per week, on-site, Monday through Friday, day shift
• Occasional evening and weekend work may be necessary

Requirements

Core Requirements:

• a high school diploma or G.E.D.
• dependability: ability and willingness to meet attendance standards
• the ability to read and to complete online training independently
• ability and willingness to consistently work in a safe and alert manner, and to report to work fit for duty; commitment to wearing protective equipment as required for the position, using safety equipment and lifts in a proper manner as applicable to the position, and adhering to all applicable health, hygiene, and safety-related policies and procedures
• commitment to adhering to HIPAA privacy regulations, and handling Residents’ and Team Members’ confidential, sensitive, and personal information in a discreet and professional manner
• the ability and willingness to interact in a productive and professional manner with colleagues
• the ability to form positive and supportive relationships with Residents and other clients, and to provide exceptional care and service to others
• ability and willingness to represent Brethren Village and carry out responsibilities in a manner aligned with our core values

Additional Requirements for this Position:

• an Associate’s or Bachelor’s degree in computer science, information technology, systems administration, IT security, or a related field; a vocational degree in an IT field; applicable IT certifications; OR at least 1 year of relevant, professional work experience in an IT field
• understanding and experience with various technologies, hardware, software, desktop computers, mobile devices, and apps., in order to provide effective consultation to end-users
• willingness to maintain knowledge of current technologies
• ability to effectively communicate and educate end-users with respect to their technology needs
• experience working collaboratively with co-workers and clients
• experience managing projects and delivering desired results
• ability to build and maintain productive and professional relationships with Residents and Team Members, with a client-service focus
• ability to safely lift and move computer equipment; push equipment carts and bins; stand and walk frequently during an 8-hour shift

For the health and safety of all members of our community, Brethren Village maintains a drug-free, alcohol-free, and tobacco / smoke-free work environment.

Offers of employment are contingent on successful completion of a professional / employment reference check; verification of education and credentials as applicable to the position; a post-offer criminal background screen; a post-offer physical exam, drug screen, and TB test.

Please note: Applicants who are offered employment must be able to attend a 2 to 3 hour pre-employment appointment during a weekday morning or early afternoon, including an off-site physical exam, and participate in an orientation session from 7:30 a.m. - 4:00 p.m. on a Monday.

Summary

At Brethren Village Retirement Community, our Team Members provide the highest-quality care and exceptional hospitality to each Resident.

Brethren Village Team Members work in our Skilled Nursing Facility and Rehabilitation Center; our Personal Care and Memory Support areas; our fine and casual Dining areas; and in the many other departments that provide services to our Residents and maintain our facilities and grounds.

• work with a purpose; you will have the ability to make a positive difference each day in the lives of our Residents
• stable employment; Brethren Village has been in operation for over 129 years
• a wide-variety of full-time and part-time positions and work schedules, to meetyourneeds
• thorough, paid on-the-job training, and on-going professional development opportunities
• the opportunity to apply for positions throughout our facilities, for your career growth
• appreciation events for Team Members
• competitive wages
• generous paid time-off benefits for eligible Team Members
• comprehensive health and prescription drug coverage with low premiums; free mental health counseling; dental and vision coverage; life and disability insurance coverage for eligible Team Members
• employer-funded contributions to a retirement savings plan
• free use of onsite fitness facilities and our indoor pool
• the convenience of onsite dining venues, with discounts for Team Members
• an on-site child care center with discounted tuition
• clean, well-maintained, and well-managed facilities
• a beautiful campus setting located in the vibrant small city of Lititz, PA, with easy access to major metropolitan areas as well as rural areas

Brethren Village is proud to have a diverse, inclusive community where all Residents and Team Members are treated with dignity and respect. As an Equal Opportunity Employer, Brethren Village does not discriminate in its hiring or employment practices on the basis of gender, gender-identity, sex, sexual orientation, race or ethnicity, color, national origin, religion, age, disability or use of a service animal, genetic information, caregiving responsibilities, pregnancy, family, or marital status.