IT Support Specialist

Connection; Michigan; On-site; USD 44,000 - 63,000; Part time

Job summary

Connection in Detroit, MI is seeking an IT Support Specialist for a 90-day onsite contract to support ~150 users in a nonprofit healthcare setting.

You will troubleshoot Windows 10/11, manage Microsoft 365 apps, image and deploy devices, onboard/offboard users, and maintain HIPAA‑regulatory security practices.

This role rewards strong customer service, independence, and hands-on problem solving in a collaborative environment, with standard hours Mon–Fri.

Qualifications

• 3+ years of IT Support, Help Desk, or Desktop Support experience.
• Experience supporting Windows 10/11 environments.
• Strong Microsoft 365 troubleshooting experience.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the primary point of contact for end-user technical support requests.
• Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Prepare, image, configure, and deploy laptops, desktops, and mobile devices.
• Perform onboarding and offboarding tasks, including user account administration and password resets.
• Assist with Microsoft 365 administration, mailbox access, and group memberships.
• Coordinate hardware repairs with vendors and maintain accurate inventory records.
• Follow security best practices and support compliance within a HIPAA-regulated environment.
• Escalate complex technical issues when appropriate and maintain thorough documentation of support activities.

Skills

IT Support Experience

Windows 10/11

Microsoft 365

Customer Service

Tools

PowerShell

Active Directory

Exchange Online

OneDrive/SharePoint

Job description

Job Description

IT Support Specialist

Senior Services / Nonprofit Healthcare Industry

Detroit, MI (100% Onsite)

Monday – Friday | 8:30 AM – 5:00 PM

$39.00/hour

90-Day Contract with Strong Potential for Extension

We are seeking an experienced IT Support Specialist to join a well-established nonprofit organization serving the senior healthcare community in Detroit. This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end users in a collaborative environment while making a meaningful impact. You'll provide day-to-day technical support for approximately 150 users, helping maintain business continuity during a period of increased IT demand.

What You'll Do

• Serve as the primary point of contact for end-user technical support requests.
• Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Prepare, image, configure, and deploy laptops, desktops, and mobile devices.
• Perform onboarding and offboarding tasks, including user account administration and password resets.
• Assist with Microsoft 365 administration, mailbox access, and group memberships.
• Coordinate hardware repairs with vendors and maintain accurate inventory records.
• Follow security best practices and support compliance within a HIPAA-regulated environment.
• Escalate complex technical issues when appropriate and maintain thorough documentation of support activities.

Required Qualifications

• 3+ years of IT Support, Help Desk, or Desktop Support experience.
• Experience supporting Windows 10/11 environments.
• Strong Microsoft 365 troubleshooting experience.
• Excellent hardware and software troubleshooting skills.
• Security-minded approach with cybersecurity awareness.
• Outstanding customer service and communication skills.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Active Directory and/or Microsoft Entra ID experience.
• Exchange Online administration.
• Basic networking knowledge.
• Experience supporting a HIPAA-regulated environment.
• PowerShell familiarity.

Additional Information

• 100% onsite in Detroit, MI.
• Standard business hours: Monday through Friday, 8:30 AM – 5:00 PM.
• Very minimal local travel, if any.
• Occasional laptop deployments requiring lifting of equipment up to 20 lbs.
• Contract position expected to begin ASAP with a strong possibility of extension based on business needs.

This role is ideal for an IT professional who enjoys providing hands‑on technical support, thrives in a service‑oriented environment, and wants to contribute to an organization that supports older adults and the surrounding community.

Company Description

Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection Business Solutions, Connection Enterprise Solutions, and Connection Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.