IT Support Specialist

Emerson Hospital; Concord (MA, NH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to enhance their desktop computing environment. In this role, you will provide vital support for hardware and software issues faced by hospital staff. Your responsibilities will include troubleshooting technical problems, configuring devices, and ensuring a seamless user experience. This position offers the opportunity to work in a dynamic environment where your contributions directly impact patient care. Join a dedicated team that values communication and initiative, and help drive technological advancements in healthcare.

Qualifications

• Associates degree in a relevant field or equivalent experience.
• Minimum of one year in desktop support.

Responsibilities

• Provide end user support and technical issue resolution.
• Troubleshoot and repair personal computers and network devices.
• Setup and configure laptops and PCs.

Skills

Communication Skills

Troubleshooting

Microsoft Operating Systems

PC Hardware Knowledge

Initiative

Customer Service

Education

Associates degree in Computer Science

Health Care, Electrical Engineering, Nursing, Information Systems

Job description

IT Support Specialist
Job Ref: 32181

Category: Information Technology

Location:

Emerson Hospital,
133 Old Road to Nine Acre Corner,
Concord,
MA 01742

Department: I.S. TECHNOLOGY

Schedule: Full Time

Shift: Day shift

Hours: 8:00am - 4:30pm

IT Support Specialist

Job Summary

Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility forsupport of the end user desktop computing environment at Emerson Hospital. This includes hardware, local applications, operating systems, and other IT owned devices used by hospital staff.

Job Functions

• Receives, logs, triages, repairs and routes support calls.
• Provides end user support and technical issue resolution
• Troubleshoots/repairs personal computer based system access software and security software.
• Troubleshoots/repairs terminals, printers, personal computers, and basic network devices.
• Isolates cable problems at the desktop.
• Customizes personal computer configurations to enhance performance.
• Administration of Intranet, ticketing and other Service Desk support systems
• Setup and configuration of laptops and PCs
• Perform creation of new accounts
• Maintains and supports patient rights to care, privacy, and respect.
• Assists with project execution
• Participates in the on call program and carries a pager.
• Other duties as assigned.

Skills

• Above average communication skills (written and oral).
• Ability to troubleshoot and resolve or escalate computer problems.
• Highly motivated and able to take initiative.
• Ability to interact positively with medical staff under difficult conditions.
• Knowledge of Microsoft operating systems and PC hardware.

Education and Experience

Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information Systems or related specialty, and/or equivalent experience/training.

Minimum of one (1) year of experience providing end user desktop support.