IT Support Specialist

MBI; Loudon (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

MBI is seeking an IT Support Specialist to deliver on-site and remote-end user support for PC, servers, and network infrastructure in Loudon, TN. You will troubleshoot devices, manage accounts, and assist with VoIP, printers, and mobility across campus.

The role requires 3+ years with Windows 10/11, Active Directory, and Office 365 administration, plus strong communication and teamwork to collaborate with this team.

Qualifications

• 3+ years supporting Windows 10/11.
• 3+ years with Active Directory/Entra ID.
• 3+ years with Office 365 admin portal.
• 2+ years installing, supporting, and maintaining desktops/laptops, servers, printers, switches, VoIP.
• 1+ year supporting LAN/WAN/Wireless networks.
• Familiarity with MDM solutions.
• Familiarity with VoIP phone systems.
• Prior IT Support experience.
• Excellent communication via telephone and email.

Responsibilities

• Provide end-user, application, and on-site support for PC, server, and network infrastructure.
• Troubleshoot servers, PCs, phones, wireless, networking, and applications.
• Provision and deprovision users for new hires, transfers, and terminations.
• Use monitoring toolsets to maintain system and resource availability.
• Install and rack hardware in MDF/IDF network closets.
• Manage IT inventory and assets physically and in the Asset Management Tool.
• Utilize ticketing system to track and document support requests, gathering information for escalations while following established processes and workflows.
• Create and update documentation regularly.
• Assist in hardware and software setup both in person and remotely.
• Participate in after-hours on-call rotation (occasional).
• Participate in local on-site support rotation (frequent).
• Travel to remote sites as needed (rarely).
• Complete other assigned duties as necessary.

Skills

Windows 10/11 support

Active Directory/Entra ID

Office 365 admin

LAN/WAN/Wireless networks

iOS/Android familiarity

MDM familiarity

VoIP systems familiarity

Teamwork

Communication skills

Problem solving

Education

A+ Certification preferred

Associate degree or equivalent

Tools

Jira/Atlassian

Job description

Job Overview

IT Support Specialist – MBI TN, Loudon, TN 37774

Essential Duties and Responsibilities

• Provide end‑user, application, and on‑site support for PC, server, and network infrastructure. Prompt and friendly service both in person and via remote toolsets.
• Troubleshoot servers, PCs, phones, wireless, networking, and applications.
• Provision and deprovision users for new hires, transfers, and terminations.
• Use monitoring toolsets to maintain system and resource availability.
• Install and rack hardware in MDF/IDF network closets.
• Manage IT inventory and assets physically and in the Asset Management Tool.
• Utilize ticketing system to track and document support requests, gathering information for escalations while following established processes and workflows.
• Create and update documentation regularly.
• Assist in hardware and software setup both in person and remotely.
• Participate in after‑hours on‑call rotation (occasional).
• Participate in local on‑site support rotation (frequent).
• Travel to remote sites as needed (rarely).
• Complete other assigned duties as necessary.

Qualifications

• 3+ years of experience supporting Windows 10/11.
• 3+ years experience with Active Directory/Entra ID.
• 3+ years experience with Office 365 (products and admin portal).
• 2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP.
• 1+ year supporting, troubleshooting, and maintaining LAN/WAN/Wireless networks.
• Working knowledge of iOS and Android.
• Familiarity with MDM solutions.
• Familiarity with VoIP phone systems.
• Prior IT Support experience required.
• Excellent communication skills, including telephone and email.
• Ability to follow instructions and pre‑established guidelines to solve problems.
• Ability to work collaboratively within a team environment (in‑person & remote).
• Jira/Atlassian product suite experience preferred.

Education and Experience

• A+ Certification preferred.
• Associate’s degree from a two‑year college or technical school preferred, or equivalent experience.

Competencies

• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; supports teammates.
• Motivation: Measures self against standards of excellence.
• Quality: Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
• Attendance/Punctuality: Is consistently at work and on time.
• Dependability: Takes responsibility for own actions.