IT Support Specialist

Owl Services; Fort Worth (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Flexible PTO

401(k) match

Health insurance

Dental insurance

Vision insurance

HSA & FSA

Disability insurance

Life insurance

EAP

Training program

Job summary

OWL Services in Fort Worth, TX is seeking an IT Support Specialist to maintain desktop, network, and device performance across offices and field teams. You will troubleshoot Windows 10/11, Office 365 apps, and a range of hardware, while delivering remote support and ensuring data security and confidentiality.

This full-time role offers a comprehensive benefits package, including holidays, health insurance, a 401(k) match, and ongoing training to grow with a nationwide service provider.

Qualifications

• 1–2 years of PC/laptop/printer support experience.
• Experience with Windows 10/11 Pro and Office 365 apps.
• Familiarity with Active Directory/Entra ID.
• Experience with ITSM ticketing (Freshservice or similar).
• Strong communication and teamwork skills.

Responsibilities

• Support office and field inquiries via phone, email and in-person.
• Troubleshoot desktops, laptops, mobile devices, networks, and email.
• Maintain hardware inventory and assist onboarding new employees.
• Log, track, and resolve issues using the ticketing system.
• Perform hardware and software upgrades as required.

Skills

PC support

Printer support

Hardware troubleshooting

Windows 10/11

Office 365 Apps

Active Directory/Entra ID

Remote support

ITSM ticketing

Cybersecurity basics

Communication skills

Tools

Freshservice

Remote Desktop

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

Full Time Indirect Fort Worth, TX, US

Salary Range: $55,000.00 To $65,000.00 Annually

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

OWL Services has an immediate opening for an IT Support Specialist based out of our Fort Worth office location.

Responsibilities

The essential functions include, but are not limited to the following:

• Support office/field inquiries via phone/email/in-person to resolve hardware issues.
• Troubleshoot desktops, laptops, mobile devices, networks, and email, file, print, and IP telephony services.
• Maintain a broad knowledge of operating systems, programming languages, and hardware.
• Maintain and track all hardware (printers, laptops, etc)
• Assist in onboarding/orientation of new employees.
• Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
• Perform hardware and software upgrades as required.

Requirements and Skills

• 1–2 years supporting PCs, laptops, printers, and peripherals; some server exposure a plus.
• Experience deploying and troubleshooting Windows 10/11 Professional.
• Experience troubleshooting Microsoft Office and O365 (Outlook, Teams, OneDrive, SharePoint).
• Experience installing, configuring, and troubleshooting standard desktop and line-of-business applications.
• Familiarity with Microsoft Entra ID and Active Directory.
• Familiarity with Microsoft Intune, mobile device management (MDM), and disk imaging/deployment principles.
• Familiarity with basic networking principles (DNS, DHCP, VPN, Wi-Fi, Cat 5e or higher cabling).
• Baseline understanding of cybersecurity principles a plus.
• Experience with Freshservice or a similar ITSM/ticketing platform.
• Comfortable delivering remote support by phone and through remote desktop/screen-sharing tools.
• Excellent communication skills, both verbal and written.
• Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
• Strong sense of ownership and follow-through, with appropriate escalation.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Ability and desire to learn new skills quickly; CompTIA A+ or similar certifications a plus.
• Offer ideas, suggestions, and seek processes to be the best in our industry.

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.