IT Support Specialist

Reinsurance Associate Inc.; Fenton (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

401K match

Health insurance

Paid holidays

Paid vacation

Modern work spaces

Job summary

Wise F&I in the southwest St. Louis County area is seeking an IT Support Specialist who enjoys solving problems, helping people, and growing technically.

You’ll be a key resource providing user support, troubleshooting hardware and software, and ensuring teammates have the tools they need. You’ll work with the Senior Systems Engineer and gain experience across IT operations, from Active Directory and Microsoft 365 to network basics and device management.

Qualifications

• Associate degree or technical certification from an accredited technical college preferred.
• 1 to 3 years of experience in technical support, service desk, desktop support, or a related IT role.
• Working knowledge of Windows workstations, Microsoft 365 applications, user account administration, and common desktop support practice.
• Experience with Active Directory user and group administration.
• Familiarity with basic networking concepts, including TCP/IP, DNS, wireless connectivity, and VPN access.

Responsibilities

• Provide friendly, responsive technical support to employees across all departments.
• Troubleshoot and resolve hardware, software, printer, connectivity, and user access issues.
• Manage service desk tickets, ensuring timely resolution and excellent customer service.
• Escalate complex issues when appropriate and follow through to successful completion.
• Create, maintain, and manage user accounts and permissions in Active Directory and ONWise.
• Configure, deploy, maintain, and troubleshoot workstations, laptops, peripherals, and software applications.
• Support new employee onboarding by preparing equipment, configuring system access, and assisting with technology orientation.
• Assist with IT projects and technology initiatives under the guidance of senior IT staff.
• Maintain accurate inventory and asset records for company technology equipment.
• Identify recurring issues and recommend improvements to increase efficiency and enhance the employee experience.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Time management

Education

Associate degree or technical certification

Tools

Active Directory

Windows OS

Microsoft 365

VPN

DNS/DHCP basics

Job description

Join a Growing Company Where Technology Makes a Difference

At Wise F&I, we're more than a provider of automotive protection products. For over 30 years, we've helped customers, lenders, insurance partners, and dealerships succeed through innovative solutions and exceptional service. As a rapidly growing leader in the automotive F&I industry, we administer a wide range of protection products, including Vehicle Service Contracts (VSC), Tire & Wheel, Appearance Protection, GAP, Key Replacement, and Theft Deterrent programs backed by A-rated insurance carriers.

We're looking for an IT Support Specialist who enjoys solving problems, helping people, and growing their technical skills in a collaborative environment. If you're passionate about technology and take pride in delivering excellent customer service, we'd love to hear from you.

Why Join Wise F&I?

• Be part of a stable, growing company with over 30 years of industry success
• Work alongside experienced IT professionals and gain exposure to a wide range of technologies
• Make a direct impact by supporting employees across the organization
• Enjoy a modern, professional work environment
• Opportunities to develop your technical skills and expand your career in IT
• Competitive compensation and comprehensive benefits package

About the Role

As an IT Support Specialist, you'll serve as a key resource for employees by providing technical support, troubleshooting hardware and software issues, managing user accounts, and ensuring team members have the technology they need to succeed.

This role is ideal for someone who enjoys a mix of hands‑on technical work, customer support, and continuous learning. You'll work closely with our Senior Systems Engineer and gain valuable experience across multiple areas of IT operations and infrastructure.

What You'll Do

• Provide friendly, responsive technical support to employees across all departments
• Troubleshoot and resolve hardware, software, printer, connectivity, and user access issues
• Manage service desk tickets, ensuring timely resolution and excellent customer service
• Escalate complex issues when appropriate and follow through to successful completion
• Create, maintain, and manage user accounts and permissions in Active Directory and ONWise
• Configure, deploy, maintain, and troubleshoot workstations, laptops, peripherals, and software applications
• Support new employee onboarding by preparing equipment, configuring system access, and assisting with technology orientation
• Assist with IT projects and technology initiatives under the guidance of senior IT staff
• Maintain accurate inventory and asset records for company technology equipment
• Identify recurring issues and recommend improvements to increase efficiency and enhance the employee experience

Required Skills / Experience:

• Associate degree or technical certification from an accredited technical college preferred
• 1 to 3 years of experience in technical support, service desk, desktop support, or a related IT role
• Working knowledge of Windows workstations, Microsoft 365 applications, user account administration, and common desktop support practice
• Experience with Active Directory user and group administration
• Familiarity with basic networking concepts, including TCP/IP, DNS, wireless connectivity, and VPN access

Comprehensive Benefits:

• Competitive salary wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Bright, Modern Work Spaces
• 9 Paid Holidays (per year)
• Paid Vacation Days
• 401K Retirement Plan (100% company match up to 4% of income w/ immediate vesting)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental, Vision, Life and S/T Disability

Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.