IT Support Specialist

Holy Family Institute; Emsworth (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

Dental and vision plans

FSA

Legal assistance

Cyber security coverage

Retirement savings plan with employer

Disability insurance

Free life insurance and AD&D

Voluntary life insurance

Mileage and expense reimbursement

Vacation time

Sick time

12 paid holidays

Employee assistance program (EAP)

Job summary

Holy Family Institute in Allegheny County seeks an IT support specialist to provide daily technical assistance for Nazareth Prep and programs. You will reimage and restore devices, manage inventory, and help with account access and AV setup for events.

The role requires basic tech skills with Microsoft, Google Admin, and Mac platforms, plus a commitment to privacy and professional communication. Eligible candidates collaborate across teams and participate in trainings.

Qualifications

• HS diploma and pursuing IT certificate required.
• Experience with Microsoft, Google Admin, and Mac systems preferred.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Provide daily technical support to employees and Nazareth Prep, prioritizing needs.
• Reimage and restore malfunctioning devices for optimal performance.
• Track and maintain inventory of technology equipment.
• Reset student passwords and assist with account access issues.
• Set up and support AV equipment for agency events and Nazareth Prep functions.
• Support students with Google Workspace apps and related tools.
• Troubleshoot and repair student devices as needed.
• Maintain records of technology assets and support requests.

Skills

Microsoft platforms

Google Admin

MacOS security

Troubleshooting hardware

Troubleshooting software

Education

HS diploma

IT certificate in progress

Job description

is a 125-year-old Catholic organization that employs more than 350 people in Allegheny, Armstrong, and Beaver Counties. HFI provides help, hope, and healing to more than 40,000 children and families each year through 12 social service and educational programs.

At Holy Family Institute, true well-being encompasses not only an employee's physical health, but also their financial, emotional, and purposeful aspects of life. To support our employees and their families in achieving total wellness, HFI provides a competitive and comprehensive employee benefit program.

Benefits

• Medical coverage available with a deductible reimbursement plan
• Prescription coverage
• Dental and vision plans
• Flexible spending account (FSA)
• Legal assistance
• Cyber security coverage
• Retirement savings plan with employer match
• Employer-paid short-term and long-term disability
• Free life insurance and AD&D
• Additional voluntary life insurance
• Mileage and expense reimbursement
• Vacation time
• Sick time
• 12 paid holidays
• Employee assistance program (EAP)

Key Responsibilities

• Provide daily technical support to employees/students and programs, prioritizing the needs of Nazareth Prep.
• Reimage and restore malfunctioning devices to ensure optimal performance.
• Track, manage, and maintain accurate inventory of all technology equipment.
• Reset student passwords and assist with account access issues.
• Set up and support audio-visual (AV) equipment for agency events, including Nazareth Prep functions.
• Support Nazareth Prep students with Google Workspace applications and related technology tools.
• Troubleshoot, repair, or replace student-issued devices as needed.
• Maintain accurate records of student and staff technology assets.
• Provide responsive, professional technical support to end users across all programs.
• Troubleshoot and resolve hardware, software, and operational issues in a timely manner.
• Manage and maintain computer systems, ensuring proper functionality and security.
• Oversee equipment inventory, including issuing, tracking, and auditing technology assets.
• Prepare, configure, and deploy student laptops for each academic year.
• Assist with telecommunications support, including phone system transitions and mobile device distribution.
• Support the Director of IT with internal projects, system improvements, and technical initiatives.
• Respond promptly to user inquiries and provide clear, effective communication.
• Attend required meetings, trainings, and school-based technology sessions.
• Assist faculty and staff with integrating and effectively using technology to support instruction and operations.
• Maintain strict confidentiality when handling sensitive organizational, staff, or student data.
• Demonstrate cultural competency, professionalism, and respect in all interactions.
• Complete required agency and regulatory training within established timelines.
• Collaborate effectively with staff, students, families, service providers, and community partners.
• Report any legal or background-related changes in compliance with agency policies and regulatory requirements.
• Perform additional duties and special projects assigned by the supervisor.

Requirements

• High School diploma and working towards an IT related certificate.
• Strong understanding of basic technology skills and security for Microsoft, Google Admin Platforms and Mac.
• Knowledge of troubleshooting hardware and software.
• Must be at least 21 years of age.
• Must have Act 33/34 and FBI clearances and valid PA driver’s license.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to lift or push a minimum of 20 lbs. by themselves or up to 50 lbs. with the assistance of others.
• Must be able to talk, listen and speak clearly in person/ on telephone.

Commitment to Social Justice

Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, language, and sexual orientation. We also believe that we should be “Faithful Listeners” and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that “God is Found in Everyday Activities” we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe “Loving Relationships” means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.