IT Support Specialist

Greenstone Meats; Compton, Northern (CA, KY); Hybrid; USD 3,444,000 - 5,290,000; Full time

Benefits offered by this job

401(k) company contribution

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Short/Long Term Disability

Job summary

Greenstone Meats is seeking an IT Support Specialist to be the first contact for technical issues and to own day-to-day resolutions. You will support office and remote staff, configure devices, manage accounts in AD/Entra ID and Microsoft 365, and document processes to improve self-service help.

Ideal candidates have 1–3 years in IT support, strong Windows and cloud experience, and excellent communication skills.

Qualifications

• 1–3 years in IT Help Desk or Technical Support.
• Strong Windows endpoint and cloud platform knowledge.
• Familiar with AD/Entra ID and Microsoft 365 workflows.

Responsibilities

• Provide responsive support via chat, email, and in-person channels.
• Configure, deploy, and maintain laptops, devices, and licenses.
• Manage onboarding/offboarding by provisioning accounts in AD/Entra ID.
• Diagnose and resolve network, VPN, printer, and OS issues.
• Maintain internal knowledge base and SOPs.
• Keep accurate hardware/software inventory for audits.

Skills

IT Help Desk

Windows endpoints

Networking concepts

MDM (Intune)

Effective communication

Onboarding/offboarding process

Education

Bachelor's degree in Computer Science or related field

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

Dynamics 365

Job description

We are seeking a client-focused, service-driven IT Support Specialist to strengthen employee productivity, system reliability, and secure technology adoption across the Greenstone Meats. This role serves as a trusted first point of contact for technical support while owning day-to-day issue resolution, onboarding readiness, endpoint support, and accurate IT documentation.

Key Responsibilities

• User Support: Provide responsive technical support through chat, email, and in-person channels for office and remote employees, ensuring issues are resolved or escalated with clear communication.
• Endpoint & Software Setup: Configure, deploy, and maintain laptops, monitors, peripherals, mobile devices, handheld devices, and software licenses to ensure employees are productive from day one.
• Access Management: Manage employee onboarding and offboarding by provisioning, modifying, and deactivating accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and related IT systems.
• Troubleshooting: Diagnose and resolve network, Wi‑Fi, VPN, printer, endpoint, and operating system and software applications issues efficiently to maintain service continuity.
• Documentation: Maintain accurate internal knowledge base articles, step-by-step guides, and FAQs to improve consistency, repeatability, and self‑service support.
• Asset Governance: Maintain reliable inventory records for hardware, software, and assigned devices to support lifecycle management, accountability, and audit readiness.

Required Experience & Skills

• Degree in Computer Science or a related discipline, with 1–3 years of experience in an IT Help Desk or Technical Support role.
• Strong familiarity with Windows endpoints, Android devices, and on-premises and cloud environments.
• Experience with cloud productivity and business platforms, including Microsoft 365 and Dynamics 365.
• Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and Wi‑Fi troubleshooting.
• Excellent communication skills, with the ability to explain complex technical issues to non-technical team members with patience and clarity.
• Familiarity with endpoint management and MDM tools, including Microsoft Intune.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are considered an asset.
• Pay : $25.00 to $32.00 per hour
• Retirement : 401(k) company contribution
• Health & Wellness : 100% company-paid Medical, Dental, Vision, Basic Life Insurance, and Short/Long Term Disability benefits

For information about the company, go to https://greenstonemeats.com/

Greenstone Meats is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.

Greenstone Meats is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process. Please contact Human Resources if accommodation is required.

Skills

Preferred

• Intermediate
• Critical Thinking-Analyize&Synthesize Intermediate
• Flexiblity, Resiliency Intermediate
• MS Dynamics Intermediate
• Intermediate
• Time Mgt-Plan, Goal Set, Delegate Intermediate
• Work Ethics-Punctual, Professional Intermediate

Behaviors

Preferred

• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Innovative : Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic : Shows intense and eager enjoyment and interest
• Functional Expert : Considered a thought leader on a subject
• Team Player : Works well as a member of a group

Motivations

Preferred

• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion : Inspired to perform well by the completion of tasks
• Self-Starter : Inspired to perform without outside help

Education

Preferred

• Bachelor's degree or better in Computer Science or related field.

Experience

Required

• 1-3 years: Experience in an IT Help Desk or Technical Support role

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.