IT Support Specialist

Charter Tech Services; California (MO); On-site; USD 52,000 - 78,000; Full time

Job summary

Charter Tech Services is seeking an IT Support Specialist to work full-time at our client site in San Dimas, CA. You will manage Windows devices, Microsoft 365, Google Workspace, Chromebooks, and Apple devices, while providing end-user training and handling user accounts across Entra AD and other systems.

The role requires strong communication, 2+ years helpdesk experience, a professional on-site presence, and the ability to pass a background check.

Qualifications

• 2+ years of experience supporting users in a helpdesk role.
• Excellent communication and interpersonal skills.
• Able to represent our company on-site with the client daily.
• Must pass a background check and have a clean record; may lift up to 50 lbs.

Responsibilities

• Administer Windows-based devices.
• Administer Microsoft 365.
• Admin Google Workspace and Chromebooks.
• Admin Apple MAC and iOS devices.
• Provide training/assistance for end users.
• Manage user accounts and policies across multiple systems (Entra AD, Google Workspace, LoB-specific).
• Handle tickets via ZenDesk.

Skills

Communication skills

Helpdesk experience

Multitasking

Initiative

On-site support

Background check

Tools

ZenDesk

Microsoft 365

Google Workspace

Entra AD

Chromebooks management

macOS/iOS management

Job description

Job Description

IT Support Specialist

We are an IT support firm seeking an experienced IT support specialist to work full-time in San Dimas, CA.

Responsibilities

• Administration and troubleshooting of Windows-based devices
• Administration of Microsoft 365
• Administration of a large Google-based environment including Google Workspace and Chromebooks
• Administration of Apple MAC and iOS devices
• Be able to provide training/assistance for end users
• Be able to manage user accounts and policies across multiple systems (Entra AD, Google Workspace, LoB-specific)
• Managing and responding to tickets via ZenDesk

More about the job

This job is located onsite at our clients office in San Dimas. The client is a distance learning public charter school serving grades K-12. You will work within in a team of IT professionals that are responsible for the clients entire Technology department. Your day will be spent at a single location. The general schedule is M-F ~8:00am to 4:30pm with a 30 minute lunch. After-hours and weekend work rarely occurs but is sometimes necessary. This position reports to an onsite manager.

Qualifications

• People skills: this is the number one requirement. You must have excellent communication and inter-personal skills.
• Experience: 2+ yrs of experience supporting users in a helpdesk role is required.
• Polish: you must present yourself very well. You will be representing our company and on-site with our client every day. Please be able to write and speak clearly and concisely.
• Initiative: you must be a self-starter that is capable of managing a task list and be able to identify new items that need to be completed.
• Multitasker: you will be required to track multiple items at once (tickets, projects, etc.). Please be comfortable switching gears as necessary.
• Other: This is an organization that works with children and as such you will be required to pass a background check and must have a clean record with no criminal history, no DUIs, no misdemeanors, no exceptions. Occasionally, you may be required to lift up to 50 pounds.
• Bonus: Experience working in an education environment; industry standard IT certifications (A+, N+, Microsoft-based, etc.)

Company Description

Charter Tech Services is a fast growing IT firm founded in San Diego 15 years ago. We service private sector and public sector clients.