IT Support Specialist

Freudenberg Group; Aurora (IL); On-site; USD 70,000 - 85,000; Full time

Job summary

Freudenberg Group in Aurora, IL seeks an IT Support Specialist to provide local and regional IT support for production, warehouse and office sites. You will configure and troubleshoot PCs, printers, and mobile devices while coordinating with 2nd level teams and external providers.

The role requires strong customer service skills, knowledge of Microsoft software and network administration, and the ability to train users on digital workplace tools. Occasional travel is expected.

Qualifications

• IT degree or equivalent preferred.
• Experience in IT support and customer service.
• Knowledge of PC hardware, printers, Microsoft software and network administration.

Responsibilities

• Provide local IT support for Aurora HQ/Production/Warehouse and remote support for multiple offices.
• Configure, deploy, administer, and troubleshoot PCs, mobile devices, label printers, hand scanners, IP cameras and other IT equipment.
• Coordinate with external service providers and participate in IT project implementations.
• Maintain IT documentation and inventory system; travel up to 5%.

Skills

PC hardware

Printers

Microsoft software

Network administration

Customer service

Troubleshooting

User training

Remote collaboration

Education

Associate's degree in IT

BS degree in IT / IT-related field

Vocational IT training

Job description

## IT Support SpecialistApplylocations: Aurora, ILtime type: Full timeposted on: Posted Todayjob requisition id: R\_00104667**Working at Freudenberg: We will wow your world!**# Responsibilities:* Provide local support of the Aurora, Illinois, Regional HQ/Production/Warehouse site as well as remote support for 6 offices and 1 Production/Warehouse site in the Americas Region. Total IT users supported are approximately 400 plus Production and Warehouse employees when needed.* Commit to the digital transformation at Freudenberg Home and Cleaning Solutions (FHCS) by proactively engaging with our users to understand their needs and requests for improvements.* Manage local site IT infrastructure and applications as complementary to your IT service role and handle a variety of IT issues in collaboration with our 2nd level support teams.* Configure, deploy, administer, and troubleshoot PCs, mobile devices, label printers, hand scanners, IP cameras, and other IT equipment.* Purchase IT consumables and supplies to ensure the proper IT equipment for our users.* Coordinate and manage external service providers for IT service delivery where needed.* Participate in local/regional/corporate IT project implementations as part of a larger team and contribute to ongoing IT Infrastructure and user support documentation, and maintain inventory system# Qualifications:* Associates or BS degree in IT or IT-related field, Business Administration, Business Informatics or a completed vocational training in the field of IT preferred.* Previous work experience in IT preferred.* Demonstrated working knowledge in topics such as PC hardware, Printers, Microsoft software and network administration. Certifications a plus.* Excellent customer service and troubleshooting skills to identify problems quickly and fix them according to user requirements.* Ability and desire to train and advise our users on how to best work with our digital workplace tools and apps.* As part of a harmonized enterprise IT landscape, you understand the impact of standardization and see the big picture when evaluating local versus global solutions.* Working with remote and cross-cultural teams through virtual interaction, Spanish speaker is a plus.* Ability to travel up to 5%.The expected salary range for this position is $70,000-$85,000 USD annually, and is dependent on skills, experience, and qualifications. In addition to base pay, this position may be eligible for a performance-based bonus. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Household Products LP (USA)