IT Support Specialist

Sunrise; Arizona; On-site; USD 25,000 - 44,000; Part time

Benefits offered by this job

Voluntary retirement plan

Free skiing and riding

Discounted resort amenities

Job summary

Sunrise Park Resort is seeking a hands-on IT Support Specialist to provide day-to-day technical assistance to employees and act as the on-site coverage when the IT Manager is unavailable. The role reports to the Finance Director and works with the IT Manager to maintain security and continuity across all resort systems.

The position supports hospitality, lodging, retail, ticketing, dining and mountain operation tech needs, including cybersecurity, backups, and asset management.

Qualifications

• High school diploma or equivalent; related IT training, certifications, or experience; associate degree preferred.
• Two or more years of hands-on help desk, desktop or systems/network support experience.
• Working knowledge of Windows, Microsoft 365, user-account administration, networking, Wi‑Fi, cybersecurity fundamentals, and common business apps.
• Ability to troubleshoot independently, prioritize and document work, communicate with nontechnical users, protect confidential information, and travel between resort facilities; valid driver’s license required.

Responsibilities

• Provide timely day-to-day technical support to resort employees for computers, mobile devices, printers, software, email, connectivity and related issues.
• Be the primary on-site IT contact when the IT Manager is unavailable; escalate material risks to Finance Director.
• Install, configure, update, maintain and troubleshoot computers, peripherals, network equipment, wireless systems, and access permissions.
• Support systems across administrative, lodging, retail, F&B, ticketing, POS, guest services and mountain operations.
• Perform monitoring, patching, endpoint protection, backups, inventory updates and other cyber/maintenance tasks.
• Document service requests, resolutions, equipment assignments, configuration changes and recurring issues for handovers.
• Coordinate vendor requests and provide clear technology guidance to staff and leadership.
• Assist with equipment replacements, system upgrades, seasonal readiness, and asset planning.
• Respond to outages or security concerns, including after hours when scheduled, following escalation procedures.

Skills

Windows

Microsoft 365

User account administration

Networking

Wi-Fi

Cybersecurity fundamentals

Business applications

Education

High school diploma or equivalent

Associate degree in information technology (preferred)

Tools

Endpoint management

Backups

Inventory systems

Vendor support

Cybersecurity monitoring

Job description

The IT Support Specialist provides hands-on technical support and serves as the designated coverage resource when the IT Manager is unavailable. The position reports directly to the Finance Director, works collaboratively with the IT Manager to maintain continuity and follow approved standards, and has no direct reports.

Full Description

Essential Duties and Responsibilities

• Provide timely day-to-day technical support to Resort employees, including troubleshooting computers, mobile devices, printers, software, email, connectivity, and related technology issues.
• Serve as the primary on-site IT contact when the IT Manager is unavailable, addressing routine issues, maintaining essential services, and escalating material risks or decisions to the Finance Director and appropriate Resort leadership.
• Install, configure, update, maintain, and troubleshoot company computers, peripherals, network equipment, wireless systems, applications, user accounts, and access permissions in accordance with approved security practices.
• Support technology used throughout Resort operations, including administrative, lodging, retail, food and beverage, ticketing, point-of-sale, guest-service, and mountain-operation systems, as applicable.
• Perform assigned monitoring, patching, endpoint protection, backup checks, inventory updates, and other cybersecurity and system-maintenance tasks.
• Document service requests, resolutions, equipment assignments, configuration changes, recurring issues, and coverage activities so work can be transferred smoothly between IT personnel.
• Coordinate assigned vendor requests, provide employees with clear technology guidance, and communicate issue status to affected staff and leadership.
• Assist with equipment replacements, system upgrades, seasonal readiness, technology projects, purchasing research, and asset planning as assigned.
• Respond to urgent outages or security concerns, including outside normal business hours when scheduled or authorized, and follow established escalation and incident-response procedures.
• Perform other related duties as assigned in support of Sunrise Park Resort operations.

Minimum Qualifications

• High school diploma or equivalent and relevant technical training, certifications, or experience; an associate degree in information technology or a related field is preferred.
• Two or more years of hands‑on help desk, desktop support, systems support, network support, or comparable technical experience.
• Working knowledge of Windows computers, Microsoft 365 or comparable platforms, user‑account administration, networking, Wi‑Fi, cybersecurity fundamentals, and common business applications.
• Ability to troubleshoot independently, prioritize and document work, communicate with nontechnical users, protect confidential information, and travel between Resort facilities; valid driver’s license required.

Preferred Qualifications

• Experience supporting hospitality, resort, ski‑area, retail, food‑service, lodging, ticketing, point‑of‑sale, or other 24/7 operational environments.
• Relevant technical certifications and experience with endpoint management, backups, inventory systems, vendor support, or cybersecurity monitoring.

Tribal Hiring Preference

Sunrise Park Resort applies the White Mountain Apache Tribe’s preference policy. Preference in hiring will be given to qualified candidates who are enrolled members of the White Mountain Apache Tribe or other federally recognized tribes.

About Sunrise Park Resort:

Sunrise Park Resort is a wholly owned and operated tribal entity of the White Mountain Apache Tribe and is located in Greer, Arizona. Sunrise is Arizona’s premier mountain resort destination. Elevation – 9,200 feet above sea level.

Tribal Hiring Preference

Sunrise Park Resort applies the White Mountain Apache Tribe’s preference policy. Preference in hiring will be given to qualified candidates who are enrolled tribal members in the White Mountain Apache Tribe or enrolled in other federally recognized tribes.

Employment Status: Year-Round, Part-Time

Compensation

• Voluntary retirement plan (optional)
• Skiing, riding for free at Sunrise Park Resort. Deeply discounted access to additional resort amenities such as dining, and mountain biking and discounted merchandise available through the retail division.