Clinical Operations Manager

DCI Donor Services, Inc.; Albuquerque (NM); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Up to 176 hours of PTO

403(b) plan with matching contribution

Wellness Program

Cell phone discounts through Verizon

Life/AD&D and long-term disability

Wellness program

Insurance discounts

Verizon cell phone discounts

Job summary

A prominent organ donation organization in Albuquerque is seeking a Clinical Operations Manager to oversee day-to-day operations of organ donation recovery. The ideal candidate will have over 5 years of experience in organ recovery coordination and a relevant degree or certification. This role is critical for guiding staff in best practices while ensuring compliance with regulatory standards, making it vital for increasing successful donations. Benefits include extensive PTO, medical plans, and a 403(b) plan.

Qualifications

• 5+ years' experience as an Organ Recovery Coordinator with donor management oversight.
• Valid Driver's License with ability to pass MVR underwriting requirements.
• CPTC certification preferred.
• CPTC certification preferred.
• New employees must have their first dose of the COVID-19 vaccine by their potential start date and be able to supply proof of vaccination.

Responsibilities

• Oversee day-to-day operations of organ donation recovery efforts.
• Provide guidance and development to frontline team members.
• Collaborate with physicians in evaluating donor suitability.
• Provides day-to-day clinical and logistical guidance to staff for donor identification and organ allocation.
• Maintains regulatory oversight and compliance with standards and policies.
• Participates in performance improvement initiatives and data collection for case reviews.

Skills

Organ Recovery Coordination

Clinical Management

Critical Thinking

Resource Management

Education

Bachelor's degree or RN/PA/RT/Paramedic certification

RN/PA/RT/Paramedic certification

Job description

Overview

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives. Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work. We are seeking a Clinical Operations Manager (AOC) to oversee the day-to-day operations of organ donation recovery efforts including medical evaluation, family approach, organ allocation, and provide clinical expertise. This role is critical to providing guidance and development to frontline team members and a crucial component to saving more lives through organ donation. Prior experience with organ donor management is required. This is a great opportunity to serve as a lifeline to those on the transplant waiting list.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing with our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Responsibilities

• Coaches frontline team members by providing consistent, evidenced based critical thinking and decision support while considering appropriate resource management decisions. Provides thorough, in-depth guidance for staff.
• Interprets hospital policies for determination of neurological death and guides staff to ensure potential donor patients are declared appropriately (where applicable). Collaborates with Medical Director(s) and other physician consults in evaluating donor suitability and setting appropriate donor case plans.
• Presents complex clinical information and determines a clear and cohesive plan for assessing donor risk factors and effectively communicates to transplant centers. Identifies potential anomalies appropriately.
• Provides resource management and direction to the clinical teams for the day-to-day operations. Provides real-time direction and guidance to staff for donor identification, evaluation, authorization, clinical management, organ allocation, and surgical recovery directed towards maximizing outcomes.
• Problem solves with onsite organ team members and provides clinical and logistical expertise in all areas of the donation process. Advises staff when working through operational challenges by providing mentoring, talking points, coaching and on-site support. Communicates deviations from standard behavior and/or practices to appropriate manager for follow-up.
• Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources.
• Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures.
• Participates in performance improvement initiatives, identifying trends and supporting formal staff education needs including involvement in regular case activity review process. Assists with data collection, analysis, and shares best practices for presentation and education during Case Review Meetings.
• Provides regulatory oversight and verification of critical aspects of the donation process such as death notes, hemodilution, increased risk status, serology results, allocation variances, etc.
• Offers on-site mentoring, education, guidance, and support of clinical staff. Works closely with clinical leadership and Training Department to identify training needs and employee development. Serves as subject matter expert in clinical processes and procedures.
• Researches and coordinates the implementation of new processes, procedures and best practices aimed at maximizing outcomes.
• Performs other duties as assigned.

Qualifications

• 5+ years’ experience as an Organ Recovery Coordinator with donor management oversight
• Bachelor’s degree and/or RN/PA/RT/Paramedic certification
• Valid Driver’s License with ability to pass MVR underwriting requirements
• CPTC certification preferred
• New employees must have their first dose of the COVID-19 vaccine by their potential start date and be able to supply proof of vaccination.

Benefits

• Up to 176 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.