In-house Family Care Coordinator

DCI Donor Services, Inc.; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO

Sick time

Medical plans (PPO/HDHP)

Dental

Vision

403(b) plan with matching

Life insurance

AD&D

Long-term disability

Wellness program

Discounts (insurance)

Cell phone stipend

Job summary

DCI Donor Services is seeking an In-house Family Care Coordinator to support organ donation activities within assigned facilities. The role emphasizes empathetic donor family engagement, coordination with ORCs/DCs, and ensuring proper donor evaluation and organ yield.

This position involves extensive on-call duties, collaboration with hospital staff, and potential involvement in bereavement programs to support donor and non-donor families as needed.

Qualifications

• RN/PA/Paramedic or related health care degree or licensure preferred.
• Two to four years’ healthcare experience with families, counseling, bereavement and/or crisis intervention.
• Valid driver license with ability to pass MVR requirements; data entry skills.

Responsibilities

• Provide on-call support to obtain authorization for organ and tissue donation.
• Evaluate potential donors and assist families through decision points.
• Coordinate and assist in surgical recovery of organs and perioperative donor management.
• Collaborate with Hospital Development Coordinator to identify leaders and improve donation processes.
• Educate donor families about brain death and the organ donation process.
• Provide bereavement program information and follow-up communication to donor families.

Skills

Healthcare experience

Bereavement counseling

Crisis intervention

Clinical coordination

Education

Healthcare degree or licensure

Tools

Basic computer skills

Job description

DCI Donor Services

SUMMARY FUNCTION:

The In-house Family Care Coordinator is responsible for providing support for organ donation activities within the assigned facility/facilities to maximize opportunities for organ donation. Provides consistency and promotes trust in the donation process by ensuring excellent donor evaluation, management, and organ yield.

Works with donor hospital personnel, physicians, and Organ Recovery Coordinators (ORC’s) or Donation Coordinators (DCs) to obtain organ and tissue authorization. Must utilize consistent communication and empathy for both the donor family and potential transplant recipients. Extensive on-call services and call duties are required. May assist with the bereavement program and provide care to both donor and non-donor families as applicable.

COMPANY OVERVIEW AND MISSION

New Mexico Donor Services is a designated organ procurement organization (OPO) within the state of New Mexico – and is a member of the DCI Donor Services family.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Provides extensive on call services to obtain authorization for organ and tissue donation. On-call responsibilities may be affected by increased donor activity, staffing shortages, etc. Facilitates the authorization process for potential organ and tissue donor families prior to, during and after death declaration.
• Evaluates potential donors. Assesses potential donor families, obtains appropriate authorization for donation, conducts Medical/Social History interview, and assists donor families through identification of potential end of life decisions, attending family meetings and providing donation information as needed. Responsible for medical management of donors prior to recovery activities. Directs the placement of anatomical gifts as necessary. Provides transplant surgeons with information necessary to determine appropriate recipients. Coordinates and assists in the surgical recovery of organs and perioperative management of the donor when necessary.
• Provides support to Hospital Development Coordinator, in the assigned facility, to identify formal and informal leaders, assesses their respective roles, degree of influence and needs. Works collaboratively with these leaders and utilizes their expertise to improve and promote donation. Assists in policy and procedure development. Functions as an expert clinical resource for the hospital regarding organ and tissue donation.
• Will visually assess donors, interpret charts, document information and communicate findings. Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary. In the event of neurological deterioration and/or cardiac cessation, provides education to the potential donor family to include signs and symptoms of brain death, the process of diagnosing brain death, or cardiac cessation and withdrawal of support. As appropriate, discusses organ Family Care Coordinator and tissue donation opportunities with the potential donor family with the goal being to obtain authorization for donation.
• In the event the potential donor stabilizes and is no longer considered a potential organ donor, establishes an appropriate support system in collaboration with the health care staff, brings closure to the relationship with the family and returns if needed or requested.
• Provides appropriate information for the bereavement program to all potential organ and tissue donor families who wish to participate. As appropriate, provides a follow-up letter to donor families. Facilitates donor family and recipient communication in accordance with company policy and procedure.
• Performs other duties as assigned.

PHYSICAL TRAITS:

Walks, stands and sits. Must drive to on call assignments. Communicates verbally and in writing with donor families, hospital personnel and physicians.

QUALIFICATIONS:

• Education Required: RN/PA/Paramedic or related health care degree or licensure or BA/BS preferred and equivalent work experience. OPO experience.
• Two to four years’ Healthcare experience with families, counseling, bereavement and/or crisis intervention preferred. Acute care social worker experience strongly desired.
• Licenses/ Certifications: Valid driver license with ability to pass MVR underwriting requirements. Computer Skills: Working knowledge of computers and basic data entry skills required.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

DCIDS is an EOE/AA employer – M/F/Vet/Disability.