On-Site Medical Call-Center Specialist

DCI Donor Services; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO

Sick leave

Medical plans

Dental & Vision

403(b) plan with match

Life insurance

Disability insurance

Wellness program

Insurance discounts

Cell phone discounts

Job summary

DCI Donor Services is seeking an On-Site Medical Call-Center Specialist in Knoxville, TN. The role requires coordinating donation processes, capturing medical information, and supporting donor families with empathy.

Training starts during daytime hours for a rotating night shift from 7:00pm to 7:00am EST. Ideal candidates have a two-year health-related degree or nursing/paramedic/EMT certification, 1+ year healthcare experience, and strong Microsoft Office skills.

Qualifications

• Two-year health-related degree or nursing/paramedic/EMT certification required/desired.
• 1+ year health-care related experience including medical terminology.
• CTBS, RN, or LPN desired.
• Able to use computers and MS Office.
• Strong interpersonal, communication, and conflict-management skills.

Responsibilities

• Capture medical information accurately into donor management software.
• Coordinate and communicate with donor families and medical personnel to facilitate donation.
• Support donor families and present the gift of donation with empathy and care.
• Perform related duties as assigned.

Skills

Empathy

Effective communication

Conflict management

Multitasking

Teamwork

Education

Two-year health-related degree or nursing/paramedic/EMT certification

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

On-Site Medical Call-Center Specialist

Knoxville, TN, US

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates as organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

*This is not a fully remote position. This position is located in Knoxville, TN.

This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift.

Key responsibilities this position will perform include:

• Effectively captures medical information accurately and completely into donor management software.
• Facilitates the donation process through coordination and communication with donor families and medical personnel.
• Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care.
• Performs other related duties as assigned.

The ideal candidate will have:

• A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
• 1+ years in a health-care related position including use of medical terminology.
• CTBS, RN, or LPN desired.
• Working knowledge of computers and Microsoft Office applications.
• Ability to exercise independent judgement and multitask.
• Exceptional teamwork, communication, and conflict management skills.
• Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

DCIDS is an EOE/AA employer – M/F/Vet/Disability.