IT Support Specialist

CornerStone Technology Talent Services; Addison (TX); Sur place; USD 34 000 - 55 000; Temps partiel

Résumé du poste

Cornerstonetechtalent in Addison, TX is seeking an IT Support Specialist and New Restaurant Opening Coordinator to support restaurant technology operations and coordinate readiness for new locations. The role combines hands-on POS and IT support with project tracking, vendor coordination, and clear communication during openings.

About 60% of the workload focuses on opening coordination and 40% on IT support, with delivery tracked via a project tracker and proactive status updates.

Qualifications

• At least 3 years of hands-on IT support experience, including POS or restaurant/retail technology support.
• Proficiency with Windows devices, POS peripherals, printers, basic networking, and connectivity.
• Experience using ticketing systems and project trackers to manage deadlines.
• Strong organization, time management, prioritization, vendor coordination, and follow-through.
• Clear written and verbal communication with technical teams, vendors, and business stakeholders.

Responsabilités

• Coordinate IT activities from early planning through restaurant opening and operational handoff.
• Maintain a project tracker covering milestones, task owners, deadlines, dependencies, vendor commitments, outstanding issues, and escalation dates.
• Work with restaurant operations leadership to align technology deliverables with construction, training, and opening schedules.
• Follow up with IT support, restaurant systems, infrastructure, cybersecurity, vendors, and other partners until actions are complete.
• Coordinate or place assigned, authorized orders for POS equipment, computers, network equipment, internet services, phones, software, and licenses.
• Track shipments, equipment staging, partner-led configuration, testing, installation schedules, and site readiness.
• Identify blockers early, engage the responsible parties, and communicate recovery actions.
• Provide proactive status updates and elevate delays or decisions affecting opening readiness.
• Improve opening checklists, procedures, readiness reviews, and operational handoffs.

Connaissances

IT support

POS support

Troubleshooting

Ticketing systems

Project coordination

Vendor coordination

Communication skills

Time management

Onsite work

Outils

Microsoft 365

Freshservice

ServiceNow

NCR Aloha

Description du poste

IT Support Specialist & New Restaurant Opening Coordinator

Location: Addison / Dallas, TX

Work Arrangement: 100% onsite

Employment Type: Contract Duration: Initial 6 months

Anticipated Start: Early to mid-December

Travel / On-Call: None

Position Overview

A restaurant organization is seeking an IT Support Specialist & New Restaurant Opening Coordinator to support restaurant technology operations and coordinate technology readiness for new locations. This role combines hands-on POS and general IT support with project tracking, vendor coordination, organization, and clear communication. The anticipated workload is approximately 60% new restaurant opening coordination and 40% IT support, with priorities adjusted around opening schedules. You will track deliverables, coordinate authorized equipment and software orders, follow up with internal teams and external partners, and help ensure technology is ready for restaurant training and opening dates. Designated partners and internal teams handle deployment configuration and onsite installation.

Responsibilities

New Restaurant Opening Coordination

• Coordinate assigned IT activities from early planning through restaurant opening and operational handoff.
• Maintain a project tracker covering milestones, task owners, deadlines, dependencies, vendor commitments, outstanding issues, and escalation dates.
• Work with restaurant operations leadership to align technology deliverables with construction, training, and opening schedules.
• Follow up with IT support, restaurant systems, infrastructure, cybersecurity, vendors, and other partners until assigned actions are complete.
• Coordinate or place assigned, authorized orders for POS equipment, computers, network equipment, internet services, phones, software, and licenses.
• Track shipments, equipment staging, partner-led configuration, testing, installation schedules, and site readiness.
• Identify blockers early, engage the responsible parties, and communicate recovery actions.
• Provide proactive status updates and elevate delays or decisions affecting opening readiness.
• Improve opening checklists, procedures, readiness reviews, and operational handoffs.

IT and POS Support

• Troubleshoot POS hardware and software, peripherals, printers, Windows computers, and common connectivity issues.
• Work alongside a senior IT support engineer on service requests and incidents.
• Escalate complex technical issues to the appropriate specialists.
• Coordinate vendor and internal-team follow-up to restore service and keep restaurant contacts informed.
• Document troubleshooting and resolutions in the ticketing system.
• Contribute to SOPs, knowledge articles, and support process improvements.

Required Qualifications

• At least 3 years of hands-on IT support experience, including POS or restaurant/retail technology support.
• Practical troubleshooting skills across Windows devices, POS peripherals, printers, basic networking, and connectivity.
• Experience using ticketing systems, spreadsheets, and task or project trackers to manage deadlines.
• Strong organization, time management, prioritization, vendor coordination, and follow-through.
• Clear written and verbal communication with technical teams, vendors, and business stakeholders.
• Ability to work independently, manage competing priorities, and remain composed during time-sensitive openings.
• Ability to work fully onsite in the Addison / Dallas area.

Preferred Qualifications

• NCR Aloha experience; strong experience with another POS platform will also be considered.
• Experience supporting restaurants or retail operations across multiple locations.
• Technology deployment or new-site opening coordination experience.
• Familiarity with Microsoft 365 and IT service management tools such as Freshservice or ServiceNow.

What Success Looks Like

• Opening milestones, owners, dependencies, and risks are accurately tracked and proactively managed.
• Equipment, orders, and partner deliverables are ready for training and opening dates.
• IT and operations leaders receive clear updates and timely escalations.
• Daily IT support remains responsive, and opening procedures become more consistent and repeatable.