Technology Operations Coordinator

GoTo Foods; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

GoTo Foods, LLC is seeking a Technology Operations Coordinator to manage technology aspects of new store openings, transfers, POS conversions, relocations, and remodels. You will work with franchisees, vendors, and internal teams to ensure timely, smooth deployments across our restaurant technology platforms.

The role requires solid technical aptitude, experience with POS systems, and the ability to analyze deployment data to support decision-making and issue resolution.

Qualifications

• Bachelor’s degree preferred for the role.
• 2–4 years of experience in retail/restaurant tech or IT project/operations.
• Experience with POS systems, hardware, software, networking, and integrations.

Responsibilities

• Oversee technology readiness for new store openings, transfers, conversions, and remodels.
• Coordinate deployments with franchisees, vendors, and internal teams.
• Develop deployment trackers and dashboards to monitor progress.
• Create and update reports and queries using Excel and Smartsheet.
• Lead root cause analysis for Retail IT deployment issues.
• Maintain strong relationships with stakeholders and vendors.

Skills

Organizational skills

Verbal communication

Problem solving

Analytical thinking

Education

Bachelor’s Degree, preferred

Tools

Jira

Smartsheet

Excel

ServiceNow

Job description

Job Summary

The Technology Operations Coordinator manages the new store opening, store transfer, POS conversion, relocation, and remodel lifecycles from a technology perspective. This role is a critical member of the retail solutions team ensuring that the one of most important aspects of our business which includes but is not limited to opening new stores, ownership transfers or converting to new technology platforms proceeds smoothly for our franchisees. This position is responsible for ensuring all technology-related activities are completed and timelines are met in order to provide a smooth experience for our restaurants by working with franchisees, vendors, and internal team members through the relevant retail IT processes. This position requires strong technical aptitude and a working knowledge of restaurant technology systems, particularly point-of-sale (POS) platforms, along with the ability to use data and technology tools to support deployment readiness, issue resolution, and operational decision-making.

The Technology Operations Coordinator manages the new store opening, store transfer, POS conversion, relocation, and remodel lifecycles from a technology perspective. This role is a critical member of the retail solutions team ensuring that the one of most important aspects of our business which includes but is not limited to opening new stores, ownership transfers or converting to new technology platforms proceeds smoothly for our franchisees. This position is responsible for ensuring all technology-related activities are completed and timelines are met in order to provide a smooth experience for our restaurants by working with franchisees, vendors, and internal team members through the relevant retail IT processes. This position requires strong technical aptitude and a working knowledge of restaurant technology systems, particularly point-of-sale (POS) platforms, along with the ability to use data and technology tools to support deployment readiness, issue resolution, and operational decision-making.

Essential Functions

• Manages, updates and helps develop new store opening, transfer, conversions and remodel lifecycle processes for technology across our portfolio of brands from kickoff to run-the-business support.
• Develop and apply a strong working knowledge of restaurant technology systems and platforms, with an emphasis on POS hardware and software, peripherals, payments, networking, and related integrations, to identify dependencies, troubleshoot deployment issues, and support successful technology implementations.
• Evaluate technology readiness for upcoming deployments by reviewing site requirements, equipment, connectivity, POS configuration, dependencies, and outstanding deliverables; identify gaps and coordinate resolution prior to installation.
• Has direct accountability for maintaining, updating and helping develop all technology-related new store opening and conversions processes.
• May work directly with franchisees, vendors and internal teams to ensure that necessary Retail Technology deliverables are completed in a timely fashion, including but not limited to: Ordering POS hardware, obtaining merchant accounts, signing up for retail IT services, field services coordination and other relevant vendor communications.
• Represents the Retail IT team on various cross-functional calls on a weekly, and as-needed basis.
• Tracks current progress of new store openings, store transfers, store relocations, conversions and store remodels in ticketing/project management system.
• Potentially developing reports that help facilitate team alignment where multiple teams maybe engaged on successful Retail IT technology deployment.
• Creates/manages or updates queries, dashboards, views or reports necessary to provide requisite visibility to relevant parties using relevant tools including but not limited to JIRA, spreadsheets, smart sheets, Muro boards etc.
• Build and maintain deployment trackers, reports, dashboards, and analytical tools using Excel and Smartsheet, including formulas, conditional logic, data validation, lookups, and other functions necessary to analyze deployment data and automate routine tracking activities.
• Participates in vendor management activities to ensure effective leveraging of 3rd party resources.
• Develop and maintain strong relationships with key stakeholders (Field and Internal Operations teams, marketing, IT) and partners (franchisees, vendors).
• Leads root cause analysis (RCA) to identify and remediate issues with New Store Openings.

Education

• Bachelor’s Degree, preferred.

Work Experience

• 2-4 Years of experience in one of, or several of the fields below:
  • Retail or restaurant technology
  • POS implementation or support
  • IT systems implementation or operations
  • Project or implementation management
  • Business analysis
  • Franchise or multi‑unit operations support
• Required experience working with POS systems and related restaurant technology, including hardware, software, peripherals, payments, networking, or system integrations.
• Experience coordinating technology implementations involving multiple internal teams, vendors, and end users.
• Experience working with data, reporting, and project tracking tools such as Excel, Smartsheet, Jira, or similar platforms.

Skills

• Exceptional organization, time management, and keen attention to detail.
• Highly effective verbal and written communication skills.
• Strong technical aptitude with the ability to understand, troubleshoot, and communicate issues involving POS systems, hardware, peripherals, payments, networking, and related restaurant technologies.
• Working knowledge of POS systems and restaurant technology environments, including the dependencies between hardware, software, networking, payments, and third‑party integrations.
• Proficiency with project management, ticketing, and deployment tracking platforms such as Jira, Smartsheet, ServiceNow, or similar tools.
• Relationship Building.
• Process Governance.
• Proficient in Microsoft Office technologies, including Office Suite, Project, Visio, and SharePoint.
• Advanced proficiency in Microsoft Excel, including formulas, conditional logic, lookup functions, data validation, filtering, and analysis of large datasets.
• Strong proficiency in Smartsheet, including formulas, cross‑sheet references, conditional logic, reporting, dashboards, and workflow automation.
• Public Speaking.
• Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies.
• Ability to exercise judgment and discretion in dealing with matters of significance; to assess a situation, conduct research, analyze data, and arrive at valid conclusions; and to develop and execute plans.
• Strong analytical and problem‑solving skills with the ability to review technical and operational information, identify gaps or risks, troubleshoot issues, and drive issues toward resolution.
• Ability to quickly learn new technology platforms and develop sufficient technical knowledge to support deployment planning, validation, troubleshooting, and escalation.

Certifications

• Certified Scrum Master, preferred

Travel Requirement

• None