IT Support Services II

CSU Veterinary Health; Fort Collins, Northern (CO, KY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

CSU Veterinary Health in Fort Collins seeks an administrative IT professional to provide advanced technical support and friendly, reliable service to faculty, staff and students within CVMBS.

The role covers endpoint computing, classroom technologies and network connectivity, plus first-tier A/V support for meetings and events, documenting incidents and guiding users with clear self-service resources.

Qualifications

• Associate degree in a related field and one year of related work experience.
• Two years of experience may substitute for each year of required education.
• IT Helpdesk experience preferred in an education/teaching environment.

Responsibilities

• Provide first-level IT helpdesk support for Windows, MacOS, and Linux.
• Install, configure, and upgrade computers and peripherals; manage hardware inventory.
• Troubleshoot network issues and VPN connectivity with campus services.
• Provide first-tier A/V support for classrooms and meetings.
• Educate users with documentation on services and security tools.
• Coordinate with vendors and internal teams to support complex systems.
• Lift and move items up to 50 pounds and follow safety practices.

Skills

OS support (Windows, MacOS, Linux)

IT helpdesk

Customer service

A/V support

Education

Associate degree in IT or related field

Tools

Microsoft 365

System Center

VPN troubleshooting

A/V hardware setup

Job description

## Position Summary:The College of Veterinary Medicine and Biomedical Sciences (CVMBS) seeks a highly skilled administrative professional to provide advanced technical support and customer service to faculty, staff, and students. This role serves as a key point of contact for IT Service delivery, combining technical expertise with strong communication, coordination and organizational skills. This position supports endpoint computing, classroom technologies, and network connectivity while ensuring a high level of user satisfaction and adherence to university standards. **Full Consideration Date: Monday, October 5, 2026 at 11:59 PM (MT). Open until filled.** ## Essential Duties:* Provide first-level technical assistance and troubleshooting for Windows, MacOS, and Linux operating systems, including resolving software, printing, and peripheral issues, and documenting all incidents in the helpdesk ticketing system until resolution.* Install, configure, and upgrade computers and peripherals by following departmental protocols, including use of Microsoft System Center tools, installing operating system updates, and maintaining accurate hardware inventory records.* Perform diagnostics to isolate and resolve network issues involving computers, wired connections, wireless connectivity, and VPN access, coordinating with university network experts when needed. Ensure proper operation of campus network resources by activating network jacks, verifying connectivity, and assisting users with secure gateway (VPN) use.* Provide first-tier audiovisual (A/V) support for classrooms, meetings, and presentations. Assist with setup and troubleshooting of A/V equipment.* Educate users through direct interaction and the creation of documentation on services, printers, email systems, antivirus tools, spam filtering, and other commonly used technologies.* Collaborate with external vendors and internal stakeholders to support, maintain, and troubleshoot complex instrumentation and specialized software systems across hospital and laboratory environments. Requires a high level of technical expertise to ensure system reliability, regulatory compliance and minimal disruption to clinical and research operations.* Perform other duties as assigned.* Must be able to safely lift and move items weighing up to 50 pounds and perform all assigned duties in compliance with established local safety measures, with or without reasonable accommodation. ## Supervision:No formal supervisory responsibilities. ## Conditions of Employment:* Pre-employment Criminal Background Check (required for new hires). ## Minimum Qualifications:* Minimum Education: + Graduation from an accredited college or university with an associate’s degree in a field of study related to the work assignment AND one year of experience in the occupational field or specialized subject area of the work assigned to the job.* Minimum Experience: + Two years of experience as defined by the department will substitute for each year of required education. SUBSTITUTIONS: A bachelor’s, master’s or doctoral degree from an accredited college or university in a field of study related to the work assignment will substitute for the associate’s degree and, at the agency’s discretion, the year of experience. ## Preferred Qualifications:* IT Helpdesk experience in an education/teaching environment,* Four years of Windows and Apple operating system support experience,* Experience with Microsoft Office 365 suite of applications,* Experience with A/V support,* Excellent communication and customer service skills, ## Application Instructions:This position will remain open until filled. Interested applicants must submit a cover letter that addresses how professional experiences align with the required and preferred qualifications and a current resume. References will be requested from finalists and will not be contacted without prior notification of candidates. CSU is committed to the full inclusion of qualified individuals. If you need assistance or accommodations with the search process, please reach out to the CVMBS HR staff at cvmbs\\[e-mail].# Salary Range$55,000 - $65,000# Required Application DocumentsTo apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.Cover Letter, Resume/CV