IT Support Services II

Colorado State University; Fort Collins (CO); On-site; USD 55,000 - 65,000; Full time

Job summary

Colorado State University in Fort Collins seeks an IT Helpdesk professional to provide advanced technical support and customer service to faculty, staff, and students. You will assist with Windows, MacOS, and Linux issues, A/V setup, and network connectivity while maintaining CSU standards.

The role emphasizes documentation, cross-functional collaboration, and adherence to safety measures. A pre-employment background check is required, and the position is open until filled.

Qualifications

• Associate degree in a field related to the work and one year of experience.
• Experience in IT Helpdesk or technical support is preferred.
• Experience with Windows, MacOS, and Linux support is preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide first-level technical assistance for Windows, MacOS, and Linux.
• Install, configure, and upgrade computers and peripherals.
• Diagnose and resolve network issues including VPN access.
• Provide first-tier A/V support for classrooms and meetings.
• Create user documentation for services and tools.
• Collaborate with vendors and internal stakeholders for complex systems.
• Lift and move items up to 50 pounds and follow safety measures.

Skills

IT helpdesk experience

Windows support

MacOS support

Linux support

A/V support

Customer service

Education

Associate degree in related field

Tools

Microsoft System Center

Office 365

VPN

Job description

Job DescriptionPosition Summary:The College of Veterinary Medicine and Biomedical Sciences (CVMBS) seeks a highly skilled administrative professional to provide advanced technical support and customer service to faculty, staff, and students. This role serves as a key point of contact for IT Service delivery, combining technical expertise with strong communication, coordination and organizational skills. This position supports endpoint computing, classroom technologies, and network connectivity while ensuring a high level of user satisfaction and adherence to university standards.Full Consideration Date: Monday, October 5, 2026 at 11:59 PM (MT). Open until filled.Essential Duties:Provide first-level technical assistance and troubleshooting for Windows, MacOS, and Linux operating systems, including resolving software, printing, and peripheral issues, and documenting all incidents in the helpdesk ticketing system until resolution.Install, configure, and upgrade computers and peripherals by following departmental protocols, including use of Microsoft System Center tools, installing operating system updates, and maintaining accurate hardware inventory records.Perform diagnostics to isolate and resolve network issues involving computers, wired connections, wireless connectivity, and VPN access, coordinating with university network experts when needed. Ensure proper operation of campus network resources by activating network jacks, verifying connectivity, and assisting users with secure gateway (VPN) use.Provide first-tier audiovisual (A/V) support for classrooms, meetings, and presentations. Assist with setup and troubleshooting of A/V equipment.Educate users through direct interaction and the creation of documentation on services, printers, email systems, antivirus tools, spam filtering, and other commonly used technologies.Collaborate with external vendors and internal stakeholders to support, maintain, and troubleshoot complex instrumentation and specialized software systems across hospital and laboratory environments. Requires a high level of technical expertise to ensure system reliability, regulatory compliance and minimal disruption to clinical and research operations.Perform other duties as assigned.Must be able to safely lift and move items weighing up to 50 pounds and perform all assigned duties in compliance with established local safety measures, with or without reasonable accommodation.Supervision:No formal supervisory responsibilities.Conditions of Employment:Pre-employment Criminal Background Check (required for new hires).Minimum Qualifications:Minimum Education:Graduation from an accredited college or university with an associate’s degree in a field of study related to the work assignment AND one year of experience in the occupational field or specialized subject area of the work assigned to the job.Minimum Experience:Two years of experience as defined by the department will substitute for each year of required education.SUBSTITUTIONS: A bachelor’s, master’s or doctoral degree from an accredited college or university in a field of study related to the work assignment will substitute for the associate’s degree and, at the agency’s discretion, the year of experience.Preferred Qualifications:IT Helpdesk experience in an education/teaching environment,Four years of Windows and Apple operating system support experience,Experience with Microsoft Office 365 suite of applications,Experience with A/V support,Excellent communication and customer service skills,Application Instructions:This position will remain open until filled. Interested applicants must submit a cover letter that addresses how professional experiences align with the required and preferred qualifications and a current resume. References will be requested from finalists and will not be contacted without prior notification of candidates.CSU is committed to the full inclusion of qualified individuals. If you need assistance or accommodations with the search process, please reach out to the CVMBS HR staff at [e-mail] Range$55,000 - $65,000Required Application DocumentsTo apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.Cover Letter, Resume/CVEmployee BenefitsColorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.Background Check Policy StatementColorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.EEOColorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.