IT Support Services Assistant

CP02 Chatham College for Work Study Students; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Chatham University is seeking an IT Support Services Assistant for the academic year to provide phone, email, and walk‑in IT support for students, faculty, and staff. The role covers Microsoft products, printing, device support, Windows OS, Mac OSX, iPhone, Android, and other software/hardware issues.

Responsibilities include managing tickets in Teamdynamix (TDX), performing classroom/office tech checks, inventory management, and A/V setup/tear down.

Qualifications

• Current student employee on campus.
• Strong customer service and communication skills.
• Willingness to learn multiple IT systems and devices.

Responsibilities

• Provide telephone, email and walk‑in IT support for students, faculty and staff.
• Assist with Windows OS, Mac OSX, iPhone, Android and other software/hardware issues.
• Create and manage tickets in Teamdynamix (TDX).
• Conduct classroom/office tech checks including inventory and A/V setup/teardown.

Skills

IT support

Ticketing

Cross‑platform support

Tools

Teamdynamix (TDX)

Microsoft 365

Job description

We value our students! This position is for the academic year, not to include summer.

IT Support Services Assistant provides telephone, email, and walk‑in IT support assistance for students, faculty, and staff of the Chatham University community.

The IT Support Services Assistant helps in the various areas of IT support including Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues.

Students create and manage tickets using Chatham’s ITS ticketing system, Teamdynamix(TDX).

Other duties include classroom/office technology checks including inventory, general upkeep/cleaning, and A/V equipment set up and tear down.

All current student employees should notify their other manager(s) if you work multiple jobs on campus at the same time.

Additionally, students may not work more than 20 hours per week (combined between all campus jobs) during the academic year.

Students may not exceed 980 work hours per calendar year.

Student jobs do not automatically roll over to the next academic year or summer.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence.

We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Chatham University does not discriminate on the basis of race, creed, color, religion, gender, gender identity, gender expression, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, age, national origin, age, disability, genetic information, veteran status, marital or family status, political affiliation, or any other characteristic protected by applicable law.

Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people.

Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful.

They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.