IT Support & Security Specialist

CyberTrust; Massachusetts; On-site; USD 70,000 - 110,000; Full time

Job summary

CyberTrust Massachusetts is seeking a mid-level IT Support & Security Specialist to own the day-to-day technology operations and security posture of the organization. You will manage Microsoft 365, Entra ID, and the Windows laptop fleet, blending hands-on support with security configuration across end-user devices.

You will drive improvements to systems and processes, including quarterly intern onboarding/offboarding, device lifecycle management, and robust documentation.

Qualifications

• 3+ years of experience in IT support, systems administration, or IT security.
• Hands-on experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID).
• Experience with Microsoft Intune for Windows device management.
• Strong troubleshooting skills across Windows OS, hardware, and common business applications.
• Practical understanding of IT security fundamentals: MFA, conditional access, endpoint protection, patch management.
• Excellent communication skills and comfort supporting non-technical staff and interns.
• Strong organizational skills and ability to manage recurring, cyclical processes (onboarding/offboarding).

Responsibilities

• Administer and harden the Microsoft 365 tenant and security features.
• Manage Windows laptop fleet using Microsoft Intune, including enrollment and policies.
• Provide hands-on and remote IT support for hardware, software, network, and connectivity issues.
• Oversee onboarding/offboarding of staff and interns with account provisioning and access setup.
• Maintain IT process documentation and troubleshooting runbooks.
• Ensure endpoints meet security compliance before deployment.

Skills

IT support

Troubleshooting

Communication

Documentation

Tools

Microsoft 365

Microsoft Intune

Azure AD/Entra ID

Windows OS

Defender/EDR

Job description

About the job IT Support & Security Specialist

About the Organization

CyberTrust Massachusetts is a non-profit committed to growing the cyber workforce, creating new and innovative opportunities for education and employment, and hardening the security posture of under-resourced local entities. We operate a lean, mission-driven team of 10 full-time staff, supplemented by a rotating cohort of approximately 25 interns. Technology plays a critical role in enabling our team and interns to do their best work securely and efficiently.

Position Summary

We are seeking a mid-level IT Support & Security Specialist to own the day-to-day technology operations and IT security posture of our organization. This role blends hands-on IT support with proactive security configuration across our Microsoft 365 environment, Windows laptop fleet, and device management via Microsoft Intune. You'll be the primary point of contact for staff and intern technology needs, while also driving improvements to our systems, security controls, and processes including quarterly laptop refresh and onboarding/offboarding workflow for interns.

This is an excellent opportunity for someone who enjoys both the technical depth of security configuration and the satisfaction of solving real problems in an organization where your improvements will have immediate and visible impact.

Key Responsibilities

Microsoft 365 & Security Administration

• Administer and continuously harden our Microsoft 365 E5 tenant, including Entra ID (Azure AD), Exchange Online, SharePoint, Teams, and OneDrive
• Configure and maintain security features available under E5 licensing, including Conditional Access policies, Microsoft Purview (DLP, sensitivity labels, retention policies), and Identity Protection
• Manage identity and access controls: multi-factor authentication, conditional access, role-based access, and least-privilege permissions
• Monitor security alerts and audit logs; investigate and elevate potential security incidents
• Maintain and improve security baselines, and stay current on emerging threats relevant to nonprofit organizations
• Conduct periodic access reviews and ensure proper offboarding of departing staff and interns
• Manage the Windows laptop fleet using Microsoft Intune, including device enrollment, compliance policies, configuration profiles, and application deployment
• Provide hands-on and remote troubleshooting support for hardware, software, network, and connectivity issues
• Own and improve the quarterly laptop refresh process for incoming/outgoing interns including imaging, provisioning, data wipe/reset procedures, asset tracking, and logistics with an eye toward reducing manual effort and turnaround time
• Maintain device inventory and lifecycle documentation (procurement, deployment, retirement)
• Ensure all endpoints meet security compliance standards (encryption, patching, antivirus/EDR status) before and during deployment

General IT Support

• Serve as the primary IT support contact for 10 full-time staff and up to 25 interns, via help desk requests, email, or in-person support
• Onboard and offboard staff and interns: account provisioning/deprovisioning, hardware assignment, access setup, and orientation to IT policies
• Maintain documentation for IT processes, systems configurations, and troubleshooting runbooks
• Ensure compliance with IT and security policies, establishing documentation, logging and audits to demonstrate compliance.
• Recommend and help implement automation and process improvements that reduce recurring support burden

Qualifications

Required

• U.S. Citizen or Permanent Resident residing in or near Massachusetts with the ability for periodic in-person meetings
• 3+ years of experience in an IT support, systems administration, or IT security role
• Hands-on experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
• Experience with Microsoft Intune for Windows device management
• Strong troubleshooting skills across Windows OS, hardware, and common business applications
• Practical understanding of IT security fundamentals: MFA, conditional access, endpoint protection, patch management
• Excellent communication skills and comfort supporting non-technical staff and short-term interns with varying technical skill levels
• Strong organizational skills and ability to manage recurring, cyclical processes (e.g., quarterly onboarding/offboarding at scale)

Preferred

• Experience with Microsoft 365 E5 security and compliance features specifically (Defender, Purview, Identity Protection)
• Experience working in a small organization or nonprofit where you own IT end-to-end
• Experience designing or improving device lifecycle/refresh processes
• Basic scripting/automation experience (PowerShell, Intune scripts, Power Automate) to streamline repetitive tasks