Technical Systems Engineer

Ounce IT LLC; Natick (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement matching

Paid time off

Job summary

OunceIT, based in Natick, MA, is seeking an experienced Technical System Engineer to join our growing team supporting non-profits, mission-based organizations, and independent schools in Massachusetts. The successful candidate will introduce new systems and system changes, provide end-user support, and maintain resilient and secure infrastructure across on-premises, cloud, and hybrid environments.

You will collaborate with clients and vendors, perform regular maintenance, manage identity and

Qualifications

• Bachelor’s degree or 6+ years of related MSP/consulting experience.
• Experience maintaining on-prem and hybrid server environments.
• Administer virtualization platforms (Hyper-V, VMware).
• Windows Server services including AD, DNS, DHCP, Exchange, GPO, MySQL.
• Support cross-disciplinary teams to build robust solutions.
• Strong change management to reduce risk and outages.
• Excellent customer service in-person and remote.
• Proven project/process management in a technical environment.
• Strong time management, organization, leadership, and prioritization.
• Ability to work autonomously and as part of a larger team.

Responsibilities

• Provides preventative maintenance on server and network environments, including updates and security patches.
• Tracks End-of-Service and End-of-Life data with vendors.
• Addresses security threats and mitigates emergent issues.
• Maintains neat server closets and IT infrastructure at client sites.
• Manage on-premises, cloud, and network infrastructure securely.
• Administer servers, storage, virtualization, and backups.
• Manage and troubleshoot routers, firewalls, and wireless services.
• Monitor performance and respond to alerts to improve stability.
• Manage Google Workspace and Microsoft 365 configurations and health.
• Support identity management, including SSO, MFA, and directory sync.
• Administer MDM for macOS, Windows, and mobile devices.
• Enforce security controls: patching, encryption, vulnerability remediation.
• Maintain integrations between SaaS and business systems via APIs.
• Develop and maintain technical documentation, diagrams, and runbooks.
• Collaborate with clients and vendors to provide guidance and improvements.
• Provide direct, responsive client support to resolve issues and maintain stability.

Skills

Time management

Organization

Leadership

Project management

Change management

Customer service

Team collaboration

Education

Bachelor’s degree in Computer Science/Information Technology/Networking/Info Systems

Tools

Hyper-V

VMware

Windows Server

Active Directory

DNS

DHCP

Exchange

GPO

MySQL

Job description

I.T. takes a team.

[e-mail]

www.OunceIT.com

OunceIT and the water drop logo are trademarks of OunceIT, LLC

Technical System Engineer

OunceIT, October 2026

Position Summary

OunceIT is seeking an experienced, talented, and motivated Technical System Engineer to join our growing team supporting non-profits, mission-based organizations, and independent schools in Massachusetts. The successful candidate will play a key role in introducing new systems and system changes. They have experience providing end-user/client support and maintaining resilient and secure infrastructure, including on-premise, cloud and hybrid environments.

Primary Responsibilities

• Provides regularly scheduled preventative maintenance, checks, and services on server and network environments, including software updates, firmware patches, and security patches in virtual and physical environments. Is proactive in researching changes to identify their potential impact in the relevant environment.
• Tracks data on End-of-Service and End-of-Life from vendors and communicates with others to keep equipment current and supported.
• Addresses security and vulnerability threats for known issues and responds to and mitigates emergent issues..
• Maintains neat, orderly server closets and other IT infrastructure areas at assigned client sites.
• Maintain secure, high-performing client environments across on-premises, cloud, and network infrastructure.
• Administer server, storage, virtualization, and backup systems to meet operational and growth needs.
• Manage and troubleshoot network infrastructure, including routers, firewalls, and wireless services.
• Monitor performance and investigate alerts to improve infrastructure stability and user experience.
• Manage cloud platforms such as Google Workspace and Microsoft 365, with a focus on configuration and health.
• Support identity and access management, including SSO, MFA, and directory synchronization.
• Administer MDM platforms to manage the lifecycle and security of macOS, Windows, and mobile devices.
• Enforce security controls, including patching, encryption, and vulnerability remediation.
• Maintain integrations between SaaS platforms and business systems using standard protocols and APIs.
• Develop and maintain technical documentation, diagrams, and operational runbooks.
• Collaborate with clients and vendors to provide technical guidance and prioritize improvements.
• Provide direct, responsive support to clients to resolve technical issues and maintain the stability of the technical environment.

About You

You are an enthusiastic technology professional with 6+ years of experience keeping client-facing IT environments running with minimal interruption. You’re excited by the unknown, embracing messy situations and moving them to a stable solution. You don’t consider yourself an expert in any one IT sector - you appreciate that all systems are connected, and you leverage that idea to build even better solutions. You appreciate the simple yet resilient, scalable, maintainable solution just as much as the fancy solution with the newest features. You value teamwork and thrive in an environment where all viewpoints are heard. You relish opportunities to teach more junior team members and look forward to learning the latest technologies.

About Us

We believe that I.T. takes a team.

OunceIT is rapidly expanding and we need people to join our amazing team of IT experts. Our offices are based in Natick, MA and we are expanding our reach across the metro Boston and surrounding areas.

We offer a friendly, entrepreneurial, and supportive culture, with a tenured and experienced leadership team that believes in the passion and effectiveness of what a group of committed folks can accomplish together.

We offer excellent health insurance, including retirement matching, paid time off, and other perks.

Our clients are primarily K-12 independent schools and mission-based non-profits in the greater Boston area and include the North/South Shore and Worcester areas..

Access to a car is a necessity. We cannot pay for relocation costs. This position is predominantly in-person/on-site, with some flexibility to work from home based on how well the work is organized.

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Networking Engineering, Information Systems, or a related technical discipline, and/or 6 years of relevant experience, ideally in a consulting or MSP environment.
• Maintaining both physical and virtual hosts in environments of various scope and scale, from single office to multi-building campus environments.
• Proven experience in sustaining server infrastructure and hands-on experience in troubleshooting and maintaining on-prem and hybrid server environments.
• Proven administration of current virtualization platforms (Hyper‑V, VMware, etc.) and understanding of related best practices (backups, HA, DR, etc.)
• Experience administering Windows Server environments, including services such as Active Directory, DNS, DHCP, print management, Exchange, GPO, file services, MySQL, etc.
• Experience in sustaining network systems in support of server, storage, and other on-premise infrastructure.
• Experience working with different teams across disciplines to ensure robust solutions that can be supported by multiple parties.
• Proficient in technical change management practices to reduce risk, prevent avoidable outages, and ensure changes to critical systems are executed in a controlled, well-documented way.
• Strong customer service skills, with both in-person and remote situations
• Demonstrable project/process management background and experience in a technical environment.
• Strong time-management, organization, leadership, and administrative skills, and the ability to manage competing priorities.
• Ability to balance working autonomously while also working as a member of a larger team.