IT Support Representative

Talent Groups; Scottsdale (AZ); Vor Ort; USD 55.000 - 70.000; Vollzeit

Zusammenfassung

Talent Groups in Scottsdale, AZ seeks a customer-focused Colleague Care Analyst to deliver IT support, manage service tickets, resolve escalations, coordinate with IT providers, and assist with onboarding for new employees.

The role emphasizes clear communication, teamwork, and prioritization in a fast-paced environment. Strong Microsoft tech knowledge and Outlook proficiency are required.

Qualifikationen

• Minimum 5 years of help desk or customer service experience.
• At least 2 years of experience in IT service support.
• Strong knowledge of Microsoft technologies and IT support processes.
• Proficiency in Microsoft Outlook, including managing multiple mailboxes.
• Excellent written communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Aufgaben

• Provide IT support to colleagues.
• Manage service tickets.
• Resolve colleague escalations.
• Coordinate with IT service providers.
• Assist with new employee onboarding.

Kenntnisse

Help desk experience

IT service support

Microsoft technologies

Outlook proficiency

Communication skills

Multitasking

Tools

Microsoft Outlook

Jobbeschreibung

We are seeking a customer-focused Colleague Care Analyst to provide IT support, manage service tickets, resolve colleague escalations, coordinate with IT service providers, and assist with new employee onboarding.

Required Qualifications:

• Minimum 5 years of help desk or customer service experience.
• At least 2 years of experience in IT service support.
• Strong knowledge of Microsoft technologies and IT support processes.
• Proficiency in Microsoft Outlook, including managing multiple mailboxes.
• Excellent written communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualification:

• ITIL certification or familiarity with ITIL principles.