IT Support & Operations Specialist

Shopmonkey; Town of Texas (WI); Remote; USD 75,000 - 95,000; Full time

Job summary

An established industry player is seeking a proactive IT Support and Operations Specialist to join their dynamic IT team. This role offers a unique opportunity to provide exceptional technology support in a fully remote environment, ensuring smooth IT services while contributing to the organization's success. You'll be responsible for managing user accounts, overseeing IT asset lifecycle, and promoting best practices in knowledge management. With a focus on collaboration and communication, this position is perfect for someone who thrives in a fast-paced, innovative atmosphere. Join a company that values your contributions and offers exciting perks to enhance your work experience.

Benefits

$750.00 to set up your home office

$20 phone/internet monthly reimbursements

Virtual activities and in-person meet-ups

Laptop and swag provided

Unique hybrid collaboration opportunities

Qualifications

• 2+ years of experience in IT support within hybrid or remote environments.
• Strong understanding of cloud technologies and MDM solutions.

Responsibilities

• Provide technical assistance for hardware, software, and connectivity issues.
• Manage IT asset lifecycle and maintain knowledge base for support.

Skills

Customer Service

Problem-Solving

Cloud Technologies

Communication Skills

IT Support

Knowledge Management

Project Management

Education

2+ years of IT support experience

Tools

Google Workspace

Slack

Zoom

Okta

MDM Solutions

Low-code/No-code tools

Job description

We are seeking a highly motivated IT Support and Operations Specialist to join our dynamic IT team. The successful candidate will be committed to providing excellent customer service, have a proactive approach to problem-solving and a strong understanding of current cloud-based technologies such as Okta, Google Workspace, MDM solutions, etc. You will play a key role in ensuring our IT services run smoothly, while providing outstanding support to our users and contributing to the overall success of our organization.

Responsibilities

Technology Support

• Provide technical assistance and troubleshooting for hardware, software, and connectivity issues.
• Support employees with software installations, configurations, and updates.
• Oversee the procurement, inventory, deployment, and tracking of IT equipment and assets.
• Manage hardware shipping, receiving, and proper disposal or recycling of outdated technology.

Hardware Lifecycle Management

• Develop and implement IT asset lifecycle strategies, including upgrades and replacements.

Knowledge Management

• Maintain an IT support knowledge base, documenting common issues and resolutions.
• Promote best practices and facilitate knowledge sharing.

System Administration

• Manage user accounts, permissions, and access controls across IT systems.
• Contribute to IT projects and major initiatives, ensuring alignment with business needs.

What You’ll Bring

• 2+ years of experience providing exceptional technology support to users in a globally-distributed, hybrid or fully-remote environment.
• Experience with MDM solutions (Kandji, Hexnode, etc).
• Strong experience administering collaboration tools such as Google Workspace, Slack and Zoom.
• Hands-on experience managing IT asset lifecycle, including procurement, deployment, and decommissioning.
• Knowledge of identity and access management (IAM), user provisioning, and security best practices using Okta. Okta Admin certified or similar experience required.
• Ability to document IT processes and contribute to a knowledge base for self-service support.
• Ability to work independently and collaborate across time zones in a highly autonomous environment.
• Excellent communication skills with a customer-first mindset and a proactive approach to problem-solving.

Nice to Have

• Strong organizational skills with experience managing IT projects and process improvements.
• Familiarity with security frameworks (e.g., ISO 27001, SOC 2, NIST) and compliance best practices.
• Prior experience in a fast-growing software or tech startup environment.
• Low-code/no-code automation tools (Zapier, Make, etc) to improve IT operations.

In the United States the range is typically a salary of $75,000 to $95,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors.

Fully Remote Work!

• $750.00 to set up your home office.
• $20 phone/internet monthly reimbursements.
• Virtual activities and in-person meet-ups.
• Laptop and super rad swag provided.
• Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year.