IT Support & Operations Specialist

Shopmonkey Inc.; Town of Texas (WI); On-site; USD 75,000 - 95,000; Full time

Job summary

This innovative firm is on the lookout for a dedicated IT Support and Operations Specialist to enhance their IT team. You will be pivotal in ensuring seamless IT services while providing exceptional support to users. In this role, you will leverage your expertise in cloud-based technologies and IT asset management to drive efficiency and contribute to the organization's success. With a focus on customer service and problem-solving, you will thrive in a collaborative environment that values your contributions. If you are passionate about technology and eager to make an impact, this opportunity is perfect for you.

Benefits

Home office setup reimbursement

Monthly phone/internet reimbursement

Virtual activities and in-person meet-ups

401(k) available upon hire

Flexible time off

Medical, dental, vision, and life insurance

Short and long term disability

Generous parental leave

Matching donations for charities

Employee assistance program

Qualifications

• 2+ years of experience in IT support in a hybrid or remote environment.
• Strong experience with cloud technologies and collaboration tools.

Responsibilities

• Provide troubleshooting for hardware and software issues.
• Manage IT asset lifecycle and support software installations.

Skills

Customer Service

Problem-Solving

Cloud-Based Technologies

Technical Assistance

Communication Skills

IT Asset Management

Identity and Access Management

Education

Bachelor's Degree in IT or related field

Tools

Okta

Google Workspace

MDM Solutions

Slack

Zoom

Job description

We are seeking a highly motivated IT Support and Operations Specialist to join our dynamic IT team. The successful candidate will be committed to providing excellent customer service, have a proactive approach to problem-solving and a strong understanding of current cloud-based technologies such as Okta, Google Workspace, MDM solutions, etc. You will play a key role in ensuring our IT services run smoothly, while providing outstanding support to our users and contributing to the overall success of our organization.

Responsibilities

• Provide technical assistance and troubleshooting for hardware, software, and connectivity issues.
• Support employees with software installations, configurations, and updates.
• Oversee the procurement, inventory, deployment, and tracking of IT equipment and assets.
• Manage hardware shipping, receiving, and proper disposal or recycling of outdated technology.

Hardware Lifecycle Management

• Develop and implement IT asset lifecycle strategies, including upgrades and replacements.

Knowledge Management

• Maintain an IT support knowledge base, documenting common issues and resolutions.
• Promote best practices and facilitate knowledge sharing.

System Administration

• Manage user accounts, permissions, and access controls across IT systems.
• Contribute to IT projects and major initiatives, ensuring alignment with business needs.

What You’ll Bring

• 2+ years of experience providing exceptional technology support to users in a globally-distributed, hybrid or fully-remote environment.
• Experience with MDM solutions (Kandji, Hexnode, etc).
• Strong experience administering collaboration tools such as Google Workspace, Slack and Zoom.
• Hands-on experience managing IT asset lifecycle, including procurement, deployment, and decommissioning.
• Knowledge of identity and access management (IAM), user provisioning, and security best practices using Okta. Okta Admin certified or similar experience required.
• Ability to document IT processes and contribute to a knowledge base for self-service support.
• Ability to work independently and collaborate across time zones in a highly autonomous environment.
• Excellent communication skills with a customer-first mindset and a proactive approach to problem-solving.

Nice to Have

• Strong organizational skills with experience managing IT projects and process improvements.
• Familiarity with security frameworks (e.g., ISO 27001, SOC 2, NIST) and compliance best practices.
• Prior experience in a fast-growing software or tech startup environment.
• Low-code/no-code automation tools (Zapier, Make, etc) to improve IT operations.

In the United States, the range is typically a salary of $75,000 to $95,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors.

Fully Remote Work!

• $750.00 to set up your home office.
• $20 phone/internet monthly reimbursements.
• Virtual activities and in-person meet-ups.
• Laptop and super rad swag provided.
• Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees):

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date.
• Short term and long term disability.
• Employee assistance program.
• Reimbursement for a personal health and wellness membership.
• Generous parental leave.
• 401(k) available upon hire.
• 11 paid holidays.
• Flexible time off - take the time off you need!
• Matching donations for approved charitable organizations.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021, Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services).

Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023 and 2024.

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at [e-mail].

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview.

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