IT Support Operations Lead (2nd Shift) – In-Office

XANTERRA TRAVEL COLLECTION; Greenwood Village (CO); On-site; USD 75,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA & FSA

Life & Disability

PTO & Holidays

401(k) with Company Match

Employee Discounts & Travel Deals

Job summary

Xanterra Travel Collection is seeking an IT Helpdesk Operations Lead for 2nd shift in an in-office role based in Greenwood Village, CO. You will support Windows and Apple MAC systems, manage onboarding/offboarding, and coordinate access to key systems with ServiceNow and AD.

Ideal candidates have 5–7 years in IT, strong ITIL/ServiceNow experience, VPN knowledge, and a customer-focused approach to IT in a hospitality-focused environment.

Qualifications

• Bachelor's degree in Information Technology or equivalent; 5–7 years IT experience required.
• Hospitality/consumer-oriented systems background preferred.
• Familiarity with after-hours monitoring and on-call support strategies.

Responsibilities

• Available for 2nd shift / in-office after business hours.
• Assist in hiring and guiding junior IT members.
• Provisioning/de-provisioning access to key systems; onboarding/offboarding tasks.
• Maintain and enhance automated onboarding via AD, ServiceNow and related platforms.
• Monitor ServiceNow KPIs, assignments and SLAs across the enterprise.
• Educate on IT processes and the Employee Handbook for onboarding.
• Coordinate hardware provisioning for new employees; recover assets for reuse.
• Assist onboarding via in-person or remote communication.

Skills

IT Support

Windows 11

MAC OS Support

Active Directory

ServiceNow

VPN

ITIL 4

Customer Service

Documentation

2nd Shift

Education

Bachelor's degree in Information Technology

Tools

Ivanti

MS Azure Endpoint

Intune Enrollments

ServiceNow

Zendesk

Remedy

Job description

Xanterra Travel Collection is seeking an IT Helpdesk Operations Lead for 2nd shift in an in-office role based in Greenwood Village, CO. You will support Windows and Apple MAC systems, manage onboarding/offboarding, and coordinate access to key systems with ServiceNow and AD.

Ideal candidates have 5–7 years in IT, strong ITIL/ServiceNow experience, VPN knowledge, and a customer-focused approach to IT in a hospitality-focused environment.