Computer Operations Clerk I

State of Mississippi; Jackson (MS); Presencial; USD 33.000 - 40.000; Jornada completa

Descripción de la vacante

State of Mississippi is seeking a Computer Operations Clerk I in Hinds County, MS to support daily computer system operations and data entry. The role monitors computer equipment, maintains logs, and assists with basic troubleshooting for staff across state government entities.

The position requires strong communication, problem-solving, and organizational skills, with knowledge of hardware, software, and operating systems.

Formación

• Strong communication skills (written and verbal).
• Good problem-solving and troubleshooting abilities.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Knowledge of computer hardware, software, and operating systems.

Responsabilidades

• Answering phone calls and responding to emails received by the HelpDesk.
• Opening HelpDesk tickets.
• Providing technical assistance to staff with questions or issues.
• Resolving issues with networks and other computer systems.
• Installing or updating software to correct computer issues.
• Accessing hardware and software remotely for staff to assist with updates and solutions to issues.
• Following up with staff to ensure full resolution of issues.
• Providing training to staff for troubleshooting and diagnosing system issues.
• Diagnosing system errors.

Conocimientos

Communication skills

Problem-solving

Organizational skills

Time-management

Independent work

Teamwork

Computer hardware & software

Educación

High School Diploma or equivalent

Descripción del empleo

Computer Operations Clerk I in 25 - HINDS COUNTY, MS | GovernmentJobs.com page has loaded.

State of Mississippi

$36,160.00 Annually

Location

25 - HINDS COUNTY, MS

Job Number

9478-0530-20261030HDS

0530 - PUBLIC EMPLOYEES RETIREMENT SYSTEM

Opening Date

11/04/2026

11/10/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$36,160.00

$36,160.00

About the Agency

The Public Employees’ Retirement System of Mississippi (PERS) serves the state of Mississippi by providing retirement benefits for individuals working in state government, public schools, universities, community colleges, municipalities, counties, the Legislature, highway patrol, and other such public entities. Please contact Human Resources at [e-mail] for any questions.

MIS Department- Operates computer equipment using a central console or online terminal in accordance with established guidelines and operating procedures. Monitors the operation of computer equipment to identify and report errors, equipment failures, or deviations from standards. Maintains computer records and production reports so computer operations can be analyzed. Employees may also be required to perform data control services. For Data Control roles at this level: Receives and reviews input and output data, such as grid sheets, scanner documents, tapes, etc. Maintains and revises lists, control records, and coding schemes necessary to process data. Codes data and calculates batch totals where appropriate, inputs data with necessary documentation for computer processing, audits outputs, and distributes output reports.The MIS Computer Operations Clerk is responsible for supporting daily computer system operations, performing data entry tasks, maintaining system logs, and assisting with basic troubleshooting. The role ensures that computer workflows run smoothly and supports staff with technical or administrative needs related to system operations.

Duties of the Computer Operations Clerk I position include but are not limited to:

• Answering phone calls and responding to emails received by the HelpDesk
• Opening HelpDesk tickets
• Providing technical assistance to staff with questions or issues
• Resolving issues with networks and other computer systems
• Installing or updating software to correct computer issues
• Accessing hardware and software remotely for staff to assist with updates and solutions to issues
• Following up with staff to ensure full resolution of issues
• Providing training to staff for troubleshooting and diagnosing system issues
• Diagnosing system errors

What you'll need to be Successful

• Strong communication skills (written and verbal)
• Good problem-solving and troubleshooting abilities
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Knowledge of computer hardware, software, and operating systems

Preferred Qualifications

Typically requires High School Diploma or high school equivalency and 0-3 years of relevant experience

Address

210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201