IT Support & Onboarding Specialist

Upstart; Columbus (OH); On-site; USD 59,140 - 79,900; Full time

Benefits offered by this job

Competitive compensation

401(k) matching

Health coverage

Paid time off

Employee Assistance Program

Job summary

Upstart is looking for an IT Support Analyst in Columbus, OH to ensure employees have the necessary technology for success. You will manage help desk inquiries, provide training, and onboard new employees all while ensuring excellent service.

This role demands a customer service-centric candidate with over 2 years of technical support experience, particularly with Mac OS and tools like Okta and GSuite. Competitive compensation and extensive benefits are offered.

Qualifications

• 2+ years of experience in a technical support or customer service environment.
• Experience in first and second level support of systems such as Okta, GSuite, Atlassian, etc.
• Ability to independently perform problem determination and root cause analysis.

Responsibilities

• Organize help desk inquiries and requests via internal ticketing system.
• Onboard and off-board new employees, vendors, and contractors.
• Provide IT/application training to employees to enhance technology use.

Skills

Technical support

Customer service

Mac OS

Communication skills

Tools

Jira Service Desk

Okta

GSuite

Atlassian

Slack

MDM (Jamf)

Job description

Upstart is looking for an IT Support Analyst in Columbus, OH to ensure employees have the necessary technology for success. You will manage help desk inquiries, provide training, and onboard new employees all while ensuring excellent service.

This role demands a customer service-centric candidate with over 2 years of technical support experience, particularly with Mac OS and tools like Okta and GSuite. Competitive compensation and extensive benefits are offered.