IT Support Technician (57167)

Indian Head Casino & Plateau Travel Plaza; Madras, Warm Springs (OR, OR); On-site; USD 27,552 - 42,705; Full time

Job summary

Indian Head Casino & Plateau Travel Plaza in Warm Springs, OR is seeking an IT Support Technician to troubleshoot and support tech systems across the organization. This full-time role requires strong problem-solving skills and a customer-first approach.

The ideal candidate will have the ability to manage multiple priorities and respond to support requests with urgency. Opportunities for CompTIA certification training are offered, leading to pay increases and advancement.

Qualifications

• Strong troubleshooting skills and grasp of PC hardware and software.
• Clear communication and customer-first approach.
• Ability to manage multiple priorities and adapt quickly.

Responsibilities

• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computers and tech.
• Respond to support requests with professionalism.

Skills

Troubleshooting skills

Clear communication

Customer service

Interpersonal skills

Organizational skills

Job description

Job Details

Location: Indian Head Casino - Warm Springs, OR 97761 | Type: Full Time | Salary: $20.00 - $31.00 hourly | Shift: Any

Job Overview

Are you the go-to person for solving tech problems? We’re looking for an IT Support Technician who can keep systems running smoothly, support team members with confidence, and help deliver fast, friendly technical support across the organization. If you enjoy troubleshooting, learning new technology, and making a real impact every day, this could be a great fit.

Responsibilities

• Troubleshoot hardware, software, and network issues for end users.
• Install, configure, and maintain computers, peripherals, and workplace tech.
• Respond to support requests with professionalism, urgency, and great customer service.
• Document issues, resolutions, and inventory accurately.
• Support deployments, upgrades, team projects, and occasional on‑call needs.

What You Bring

• Strong troubleshooting skills and a solid grasp of PC hardware, software, and peripheral devices.
• Clear communication and a customer‑first approach when supporting users.
• The ability to stay organized, adapt quickly, and work well both independently and as part of a team.

What We’re Looking For

• Strong interpersonal, communication, and problem‑solving skills.
• Ability to learn quickly, manage multiple priorities, and maintain a professional demeanor.
• Flexibility to support varied shifts, including nights, weekends, holidays, and occasional off‑duty hours if needed.
• Knowledge of gaming regulations is helpful for success in this environment.

Growth Opportunity

We invest in our team. This position offers the opportunity to pursue CompTIA certifications—including Tech+, A+, Network+, and Security+—with training supported by Warm Springs Casino Enterprises. Successful completion can lead to pay increases and career advancement.

Preferred Qualifications

• Casino or gaming industry experience.
• 6–12 months of experience in a similar technical support role.
• CompTIA A+ or similar technical knowledge.

Requirements

• Valid Oregon driver’s license.
• Must be age 21 or older.
• Must be able to pass required screening and background checks.

EEO Statement

Warm Springs Casino Enterprises hires based on qualifications and merit, with preference provided in accordance with Tribal Member Preference policy. All positions are subject to required background and screening processes.