IT Support Manager - Scale Tech, Automate & Secure

craftydelivers.com; Chicago (IL); Sur place; USD 95 000 - 110 000; Plein temps

Avantages offerts par ce poste

Healthcare plan

401k

Paid time off

Equipment certification courses

Parental leave

Snacks & beverages

Team events

Résumé du poste

Crafty is seeking an IT Support Manager to own the employee technology experience from onboarding to offboarding, ensuring secure, reliable tools and support for a distributed team. You’ll establish service standards, manage licenses, hardware, vendor relationships, and takt processes to scale with the business.

Reporting to the CTO, you’ll drive scalable processes, create documentation, and build AI-enabled support solutions while partnering with leaders across the business to enhance the

Qualifications

• Leads IT support with coaching and customer focus.

Responsabilités

• Owns the internal IT support function from strategy to delivery.

Connaissances

People leadership

Strategic communication

Technical depth

Systems thinking

Ownership

Change management

Operational excellence

Vendor management

Outils

Slack

Rippling

Google Workspace

Endpoint protection

IAM (Identity & Access)

Description du poste

Crafty is seeking an IT Support Manager to own the employee technology experience from onboarding to offboarding, ensuring secure, reliable tools and support for a distributed team. You’ll establish service standards, manage licenses, hardware, vendor relationships, and takt processes to scale with the business.

Reporting to the CTO, you’ll drive scalable processes, create documentation, and build AI-enabled support solutions while partnering with leaders across the business to enhance the