IT Support Manager – National Operations

Gastro Health; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Gastro Health is seeking an IT Manager – Support to lead the daily operations of the IT support team across our sites in Florida and beyond. You will manage the help desk, coordinate ticket workflows, and serve as the escalation point for complex technical issues, ensuring SLAs and policies are followed.

You will lead onboarding for new employees, balance workload, and drive continuous improvement across support functions while maintaining strong client relationships and providing clear,

Qualifications

• AS degree required.
• BA degree preferred.
• A+ certification preferred.

Responsibilities

• Lead the IT support team and oversee the help desk to ensure timely, high-quality service.
• Allocate workloads to maximize team strengths and improve efficiency.
• Onboard new employees and ensure training procedures are followed.
• Escalate complex issues and coordinate with other IT functions across locations.
• Document problems, resolutions, and closures using help desk software.
• Provide training and create user instructions for new or changed applications.
• Monitor SLAs and enforce company policies and procedures.
• Participate in weekend on-call rotation as needed.

Skills

MS Server

Office 365

Windows OS

Terminal Services

SSH Protocol

Remote Desktop (RDP)

VNC

Education

AS degree required

BA degree preferred

Tools

Remote Desktop (RDP)

VNC

Job description

Gastro Health is seeking an IT Manager – Support to lead the daily operations of the IT support team across our sites in Florida and beyond. You will manage the help desk, coordinate ticket workflows, and serve as the escalation point for complex technical issues, ensuring SLAs and policies are followed.

You will lead onboarding for new employees, balance workload, and drive continuous improvement across support functions while maintaining strong client relationships and providing clear,