IT Support Manager

Centrust Bank, A Division of SmartBiz Bank, N.A.; Northbrook (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Centrust Bank is seeking an IT Support Manager to enhance IT operations and support internal applications. The ideal candidate will have substantial experience in IT support, particularly in a multi-platform environment, and will act as the primary technical contact in the Chicago office. Benefits include competitive salaries, 100% paid medical benefits, and opportunities for work-life balance.

Benefits

100% paid medical, dental, and vision benefits

Flexible vacation policy

401k plan

Competitive salary and equity

Qualifications

• 7+ years experience in IT Support.
• Extensive experience with Windows and Mac OS.
• Deep knowledge of helpdesk system administration.

Responsibilities

• Primary contact for technical issues.
• Maintain IT operations including cloud email systems.
• Lead IT team and initiatives.

Skills

Problem-solving

Customer service

Time management

Education

Bachelor's degree in Information Technology or related field

Tools

JIRA

Confluence

Microsoft O365

Google Workspace

Job description

Join to apply for the IT Support Manager role at Centrust Bank, A Division of SmartBiz Bank, N.A.

21 hours ago Be among the first 25 applicants

Join to apply for the IT Support Manager role at Centrust Bank, A Division of SmartBiz Bank, N.A.

Great Place to Work Certified, October 2024 - October 2025 USA

Overview

Evolving from SmartBiz Loans, a leading provider of small business loans, SmartBiz Bank offers a broad range of business banking solutions to small businesses across the U.S. – solutions built specifically to serve the dynamic needs of entrepreneurs and foster the growth of the small business community. SmartBiz Bank’s commitment to transparency and personalized customer service offers an unparalleled banking experience, ensuring small businesses have the financial services they need to grow and thrive. Headquartered in Chicago, IL, with offices in Austin, TX and San Francisco, CA, we are excited about serving our local and national Small Business Community.

Our IT team is at the heart of ensuring the company is able to perform at its highest level. We are a small but mighty team, providing excellent customer service for the company day to day, while continually seeking opportunities to improve so we can scale and better support the organization. This role is a critical component of the IT team, with the opportunity to have a large impact on the company as a whole.

The ideal candidate will be inspired to make a large impact and contribute to Smartbiz’ success, all while balancing scrappiness and an eye for opportunities to improve.

Candidates must be located in the Chicago Illinois (NorthBrook) area or willing to relocate. This is an on-site position with all 5 work days a week in office.

How You Will Make An Impact:

• Be the primary contact for technical issues in the Chicago office as well as serve as one of the first-line tech support and escalation points for Smartbiz company-wide workers.
• Maintain essential IT operations, including cloud email systems, desktop and server operating systems, Microsoft AD, security tools and other general software applications, on-site servers, routers, switches, WiFi, laptops, desktops, etc.
• Serve as the subject-matter expert supporting primarily Windows servers, AD, Windows Desktop systems and applications as well as Mac OS X, and web based software applications including Microsoft O-365 and Google Workspace.
• Provide advanced support for all internal applications and systems as well as research and evaluate emerging technologies, hardware, and software.
• Assist with IT-focused projects (system upgrades, rollouts, remediation, etc.)
• Work towards automation on repetitive IT tasks and improve on internal IT systems and processes
• Administer a wide variety of SaaS products while striving for a team-centric environment & knowledge-sharing approach
• Lead IT team and initiatives
• Draft and maintain both procedural and technical documentation
• Work cross-functionally and be an integral part of the growth of SmartBiz

Deliverables You Will Be Measured On:

• Ability to maintain composure in stressful situations
• Ability to follow company and department policies and procedures
• Project manager mindset: you listen, scope the work, take ownership, communicate budget and timelines, and you can complete a project with minimal supervision
• Retrospectives: you enjoy understanding what could have been done better/differently and how to incorporate those learnings into your work

What We Are Looking For:

• 7+ years progressive experience in IT Support.
• Extensive experience working with different operating systems including Windows Servers, Windows Desktop OS and Mac OS
• Ability to prioritize and manage several milestones and projects efficiently
• Experience in administration of MDM and endpoint management systems
• Deep working knowledge of helpdesk system administration and acumen. JIRA and Confluence preferred
• High competency in cloud-based SaaS tools like Google Workspace, Microsoft O365, Remote Desktop Server, Ring Central, etc.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Strong ability to process and retain highly technical information
• Experience with Asset Management, Procurement, and Vendor management tools/methodologies
• Innate customer focus and ability to interact with end users at every level all the way to C-suite
• Experience with Google meeting rooms, A/V setup and running All Hands meetings when needed
• Will require occasional evening or weekend work for system/software updates
• Experience being a project or team lead. (Not looking for an IT Manager with no recent extensive hands-on experience)

Bonus Points if you have:

• Experience with Dell Securityworks
• Current Microsoft, Google, JAMF and/or OKTA certifications
• Hands on experience with CloudFlare
• Running cloud-based Windows Servers
• Experience with AWS

Opportunities & Benefits We Will Provide:

• Help redefine small business banking
• Competitive salary and equity in a fast-growing start-up
• 100% paid medical, dental, and vision benefits for employees and their domestic partners and dependents
• 100% paid life and disability insurance
• Flexible vacation policy
• 401k plan

More About SmartBiz Bank:

• 60% + of the loans funded by our banks are for women-owned, minority, or veteran businesses
• Great Place to Work Certified, 2022 - 2025
• American Banker's Best Places to Work in Financial Technology in 2017, 2020, 2021, 2022, and 2023
• Rated "excellent" by TrustPilot review website
• The company has raised $47 million in venture funding. Investors include Venrock, Investor Growth Capital, and First Round Capital.

--

SmartBiz Bank is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.

California residents can learn more about how we use your information by visiting https://sites.google.com/view/smartbizloans-employment-ccpa

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Centrust Bank, A Division of SmartBiz Bank, N.A. by 2x

Sign in to set job alerts for “Information Technology Support Manager” roles.

Executive Director - IT Transformation Office

Chicago, IL $200,000.00-$225,000.00 17 hours ago

Chicago, IL $60,000.00-$60,000.00 3 hours ago

Rolling Meadows, IL $44,000.00-$46,000.00 1 hour ago

Chicago, IL $70,000.00-$85,000.00 1 day ago

Elmhurst, IL $120,000.00-$140,000.00 24 minutes ago

Elk Grove Village, IL $18.00-$37.00 19 hours ago

Chicago, IL $40,000.00-$46,000.00 1 day ago

Mount Prospect, IL $65,000.00-$75,000.00 3 hours ago

Elk Grove Village, IL $261,600.00-$359,700.00 1 hour ago

Chicago, IL $62,000.00-$74,000.00 2 hours ago

Head of Technical Coordination and Process

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.