IT Support Manager

Sentinel Technologies Inc.; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Sentinel Technologies Inc. seeks an IT Support Manager to oversee technical support operations and manage a help desk team. Candidates should possess a bachelor's degree and substantial experience in technical support and team management, with a focus on customer service and IT reliability. This full-time onsite role includes responsibilities such as hiring, training, and ensuring resource availability, highlighting the commitment to quality solutions and exceptional service.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Professional development opportunities

Qualifications

• 5+ years of experience in technical support and management required.
• Prior experience with client/server and web applications is necessary.
• Ability to lift up to 50 pounds may be needed.

Responsibilities

• Manage help desk and team resources effectively.
• Ensure system reliability and support IT objectives.
• Training new team members and overseeing operations.

Skills

Customer service orientation

Team management

Proficient in MS Office

Knowledge of SQL

Education

Bachelor's degree in a computer related field

Tools

Windows 10

Active Directory

Help desk software

AS400

Unix/RS6000

Job description

Responsibilities

Sentinel is looking for an IT Support Manager for one of our clients. This role will include hiring, training and ensuring their team has resources to complete their jobs. This individual will manage the help desk, ensure system reliability, and support organizational IT objectives through proactive planning and effective team management. It is a 24/7 facility and will need to have on call availability along with occasional travel required. This is an onsite, full time role, reporting to the client location in Scottsdale, AZ.

Qualifications

• Bachelor's degree in a computer related field
• 5+ years of experience in technical support and management
• Oversee and support a wide range of technologies, including client/server and web applications, databases, LAN & WAN concepts, virtual desktops, desktop software, and hardware peripherals.
• Manage and maintain Windows 10, Windows 2012 Server, Active Directory, and help desk software
• Strong knowledge of MS Office (proficient in Excel) and SQL (preferred)
• Proven ability to configure, deploy, and support desktops, network printers, and other peripherals
• Customer service orientation with the ability to motivate and lead a team
• Position requires lifting of up to 25-50 pounds
• Position requires standing, walk; use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
• AS400 and Unix/RS6000 experience is a plus
• ITIL (IT Infrastructure Library) certification preferred
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

This client offers health insurance, dental insurance, vision insurance, life insurance, paid time off, paid holidays, and professional development opportunities.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail].

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