IT Support Lead

People, Technology & Processes, LLC; Fayetteville (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

People, Technology & Processes, LLC seeks an IT Support Lead to direct the IT Operations Branch at Fort Bragg, NC, ensuring readiness and ongoing support for mission systems. The role requires SECRET clearance and strong leadership of IT professionals across secure environments.

Responsibilities include developing ATO documentation, coordinating with the ISSM, and maintaining system availability, security, and performance.

Qualifications

• Bachelor's degree in an IT-related field, OR an associate degree in an IT-related field with 10 years of IT Lead experience.
• DCWF Information Systems Security Manager (722) at Intermediate/Advanced level (e.g., CISSP or CISM) with 20 hours CPD annually.
• 4 years in a formal supervisory role managing technical teams for military information systems.
• Program management experience including task delegation, performance tracking and personnel development.
• Overseeing complex datacenter environments including server virtualization, network infrastructure, and storage.

Responsibilities

• Lead the IT Operations Branch and act as the point of contact for IT support functions.
• Develop and submit documentation for the enclave's ATO.
• Coordinate with ISSM and ensure compliance with cyber directives and policies.
• Provide technical leadership and oversee IT personnel supporting mission systems.
• Ensure system availability, security, and performance across the SOMTC infrastructure.
• Manage incident response actions and maintain cybersecurity readiness.
• Oversee vulnerability assessments, risk mitigation, and system security improvements.
• Maintain DR/BCP and execute continuity plans.
• Adhere to DoD information assurance, cybersecurity, and confidentiality requirements.

Skills

Cybersecurity principles

RMF

Incident response

Vulnerability management

DoD cyber policies

Disaster recovery planning

Education

Bachelor's degree in IT

Associate degree in IT with 10 years IT Lead experience

Job description

Position title: IT Support Lead

Location: Fort Bragg (Fort Liberty), NC

Clearance required: SECRET

Responsibilities Include (but Are Not Limited To)

• Lead the IT Operations Branch and serve as the designated point of contact for all IT support functions.
• Develop, maintain, and submit documentation required for the enclave's Authorization to Operate (ATO).
• Coordinate with the Government Information Systems Security Manager (ISSM) and ensure compliance with all cybersecurity directives and policies.
• Provide technical leadership and direct oversight of IT personnel supporting mission systems.
• Ensure system availability, security, and performance across the SOMTC infrastructure.
• Manage incident response actions and maintain continuous cybersecurity readiness.
• Oversee vulnerability assessments, risk mitigation measures, and system security improvements.
• Maintain operational continuity through effective Disaster recovery and business continuity planning (DR/BCP) and execution.
• Ensure adherence to all DoD information assurance, cybersecurity, and confidentiality requirements.

Qualifications

• Bachelor's degree in an IT-related field, OR an associate degree in an IT-related field with 10 years of IT Lead experience.
• Current certification meeting DCWF Information Systems Security Manager (722) at the Intermediate/Advanced proficiency level (e.g., CISSP or CISM); minimum 20 hours of continuing professional development (CPD) annually.
• 4 years in a formal supervisory role managing technical teams for military information systems.
• Program management, including task delegation, performance tracking, and personnel development.
• Overseeing complex datacenter environments such as server virtualization, network infrastructure, and storage.

Required Skills/Qualifications

• Cybersecurity principles, methodologies, and best practices.
• NIST Risk Management Framework (RMF).
• National and international cyber laws, regulations, and standards.
• Network security architecture and technologies.
• Incident response.
• Vulnerability management and penetration testing.
• Security assessment and authorization.
• Disaster recovery and business continuity planning (DR/BCP).
• Security awareness training.
• DoD cyber policies.