IT Support Lead

People Technology And Processes; Fayetteville (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

People Technology And Processes in Fayetteville, NC, is seeking an IT Support Lead to head the IT Operations Branch at Fort Bragg. The role manages IT support functions, leads cyber risk reduction, and coordinates with the ISSM to adhere to DoD cybersecurity directives.

The position requires a DoD-focused background, a senior IT leadership profile, and proven experience in RMF, ATO processes, and disaster recovery planning for mission-critical systems.

Qualifications

• Bachelor's degree in an IT-related field is required, or an associate degree with 10 years of IT lead experience.
• Current DCWF ISSM-level certification (722) at Intermediate/Advanced level; 20 CPD hours annually.
• 4 years in a formal supervisory role managing technical teams for military information systems.
• Program management experience including task delegation, performance tracking, and personnel development.
• Experience overseeing complex datacenter environments (server virtualization, network, storage).

Responsibilities

• Lead the IT Operations Branch and serve as the designated point of contact for all IT support functions.
• Develop, maintain, and submit documentation required for the enclave’s Authorization to Operate (ATO).
• Coordinate with the Government ISSM and ensure compliance with cybersecurity directives and policies.
• Provide technical leadership and direct oversight of IT personnel supporting mission systems.
• Ensure system availability, security, and performance across the SOMTC infrastructure.
• Manage incident response actions and maintain continuous cybersecurity readiness.
• Oversee vulnerability assessments, risk mitigation, and system security improvements.
• Maintain operational continuity through DR/BCP planning and execution.
• Ensure adherence to all DoD information assurance, cybersecurity, and confidentiality requirements.

Skills

Cybersecurity principles

NIST RMF

Incident response

Vulnerability management

Security architecture

Disaster recovery planning

DoD cyber policies

Project/program management

Leadership

Education

Bachelor's degree in an IT-related field

Associate degree in an IT-related field with 10 years IT Lead experience

Tools

CISSP

CISM

Job description

Job DetailsJob Location: Fayetteville , NC 28310Position Type: Full TimePosition title: IT Support Lead

Location: Fort Bragg (Fort Liberty), NC

Clearance required: SECRET

Responsibilities include (but are not limited to):

• Lead the IT Operations Branch and serve as the designated point of contact for all IT support functions.
• Develop, maintain, and submit documentation required for the enclave’s Authorization to Operate (ATO).
• Coordinate with the Government Information Systems Security Manager (ISSM) and ensure compliance with all cybersecurity directives and policies.
• Provide technical leadership and direct oversight of IT personnel supporting mission systems.
• Ensure system availability, security, and performance across the SOMTC infrastructure.
• Manage incident response actions and maintain continuous cybersecurity readiness.
• Oversee vulnerability assessments, risk mitigation measures, and system security improvements.
• Maintain operational continuity through effective Disaster recovery and business continuity planning (DR/BCP) and execution.
• Ensure adherence to all DoD information assurance, cybersecurity, and confidentiality requirements.

Qualifications

• Bachelor's degree in an IT-related field, OR an associate degree in an IT-related field with 10 years of IT Lead experience.
• Current certification meeting DCWF Information Systems Security Manager (722) at the Intermediate/Advanced proficiency level (e.g., CISSP or CISM); minimum 20 hours of continuing professional development (CPD) annually.
• 4 years in a formal supervisory role managing technical teams for military information systems.
• Program management, including task delegation, performance tracking, and personnel development.
• Overseeing complex datacenter environments such as server virtualization, network infrastructure, and storage.

Required Skills/Qualifications:

• Cybersecurity principles, methodologies, and best practices.
• NIST Risk Management Framework (RMF).
• National and international cyber laws, regulations, and standards.
• Network security architecture and technologies.
• Incident response.
• Vulnerability management and penetration testing.
• Security assessment and authorization.
• Disaster recovery and business continuity planning (DR/BCP).
• Security awareness training.
• DoD cyber policies.